Email Template Builder

Design fully custom HTML templates for your Zendesk emails.

Preview image of app
Preview image of app
Preview image of app

Email Template Builder

While Zendesk provides you with a basic email design, it’s not easy to customize it to reflect your brand. Email Template Builder solves this problem: this app contains a variety of modern email templates and an intuitive interface that lets you customise the look and feel of your Zendesk emails with ease. And, best of all: you don’t need any coding skills!

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This is what you get

  • 10+ modern, zero-code email templates.
  • Customization options to change the logo, colour, images and background.
  • Access to all 10+ templates and their source code, so you can fully customize them if you wish. (You can even change your template to reflect seasons, promotions, etc.)
  • An easy-to-use interface that lets you customize the templates with ease. To start using your customized template, just copy and paste the code directly into your Zendesk Admin Panel.

Templates included in the app

Classic templates

You’ll find four “classic” templates in this app. These templates look and feel like the native Zendesk experience, but they’re fully responsive and let you add your logo and customise the footer text. These are the classic templates:

  • Simple: this template is closest to the look and feel of the native Zendesk experience, but with the option to add your own logo in the header and custom text in the footer.
  • Logo Left: you can add a call-to-action section to this template that can link to a promotion, a help center article, or anything you like. You can also add up to two links in the header and your logo on the left.
  • Logo centered: this one is the same as the ‘Logo left’ template, with a call-to-action section, two links in the header and the option to add a custom logo. The only difference: the logo is centered.
  • Stylish: this template contains a header with a subtitle, a coloured footer (which you can customize to reflect your brand’s colours) and an option to add footer text.

Banner templates

These templates have a bold, coloured header and a call-to-action section at the bottom.

  • Banner Menu: change the colours of the header to match your brand’s colours.
  • Banner Image: upload your own image to display in the header.

Business and commerce templates

The business and commerce templates reflect the designs of our our Help Center themes so you can easily align your Zendesk emails with the look and feel of your help center.

  • Capetown: with its playful style and exotic imagery, this is the perfect template for travel-related industries. Includes a big, customizable image header.
  • Gotham: a minimalist, dark template with a distinct look. A perfect match for truly unique brands. Includes the option to add an image in the footer.
  • Paris: a feminine, tender template, perfect for organisations focused on female end-users. Includes the option to add line-art images.
  • Stockholm: a professional, minimalist template that suits a variety of industries. Includes the option to add an image in the footer.
  • Sydney: a modern and bold template designed for service-focussed businesses. Includes a coloured header and a banner image in the footer.

Sports-themes templates

These sports-themed templates reflect the design of our own ‘Sports Collection’ help center themes, enabling you to align your Zendesk emails with the look and feel of your help center. They all feature a banner header (to which you can to add two links), and a call-to-action section.

  • Crawl: a swimming-inspired template with a big image header.
  • Dribble: a basketball-inspired template with rounded buttons.
  • Eleven: a football-inspired help center theme with far-reaching customisation options.
  • Punch: a boxing-inspired template with coloured background.

Image Gallery

The application supports uploading images to use as logo, header or footer images within the application. Applications are hosted via Cloudflare Images free of charge. Or you can use your existing logo and header images from your website or help center.

Multiple Templates

Need a new template for the holidays with a snowy header images and a custom call to action? Want a new email template to highlight your spring promotions or major product update? Our App now supports multiple templates. You can configure any template to your liking and save it for later use. Swap betweeen templates, test out a new design while keeping the old one active, all from within the app!.

Updates & support

Our apps and email templates are updated regularly to support new Zendesk features and capabilities. Have any questions about this app or any of the templates? Feel free to contact us.

Release Notes

2.0 Fall Release

  • Added support for more styling and color options
  • brand new UI and improved image uploader
  • Added Newspaper, Code Monkey and Antwerp theme ## 3.0 Winter Release
  • Added support for social links
  • Plenty of bug fixes -Increased speed in (up)loading in image gallery

Contact us for a custom email template

In need of a custom email template to meet a specific need? Just let us know your wishes and requirements and we’ll build it for you.

Find out more →

About Premium Plus

Premium Plus is your guide to a better customer experience. As a Master Partner of Zendesk, Aircall, and Certainly, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. Anytime and anywhere.

Find out more on our website →


Have any questions?

Feel free to contact us.

App details

Works with
Support
Installs
200+
Version
3.4.2
Price (USD)
Multiple plans available

Apps install directly into your account

Plans and pricing

One Time Purchase

$249.00 once off payment

By buying the app as a one time purchase you get the full app without paying a monthly subscription.

This includes: * All our templates * Updates and support

Subscription

$79.00 per month

By buying the app as a subscription at a lower monthly price:

This includes: * All our templates * Updates and support

What people are saying

4.0

(7)
6 reviews
Anonymous
almost 2 years ago

I use this app all the time to update email templates and show a nice design to clients. Really easy to use!

Anonymous
about 2 years ago

the appearance in desktop and mobile is huge different , seems like the code generated by the template is not responsibale for monbile device. How can we make it similar as destop in the mobile device?

Developer Photo
Response from developer
almost 2 years ago

It's unfortunate that your experience wasn't optimal for mobile. It's worth reaching out to our support team via support@premiumplus.io to see if they have any advice to make the code more responsive and maybe fix some specific issues. Kurt Pinoy - CEO

Anonymous
about 2 years ago

I recently started using the Email Template Builder application, and I am extremely impressed with its features and ease of use. The user interface is intuitive and well-designed, which makes it a breeze to create beautiful and effective emails. The app also has a lot of options for customizing the HTML, which allows me to create exactly the look and feel that I want. Overall, I'm very happy with this app and would highly recommend it to anyone who needs to create custom HTML for their emails.

Developer Photo
Response from developer
about 2 years ago

Hi Michael, A big thank you for your 5 star review 🙏 After all, that's what we do it for, happy customers :-) Kurt Pinoy - CEO

Anonymous
over 2 years ago

Pretty great app to quickly develop a nice looking email template for our instance. Love the ability to upload images directly within the app (no need for copy pasting URLs) and saving a specific template for our upcoming Halloween campaign in advance is useful for our Marketing team!

Developer Photo
Response from developer
over 2 years ago

Hi, Thanks for this 5 star review 🙏 Always nice that you want to share your experience here and that you want to recommend us within the Zendesk Community Kurt Pinoy - CEO

Anonymous
almost 3 years ago

Not the best..can't upload emails (need to create a public image url for each image), can't remove items from the template without editing the HTML, and can't edit fonts either within their interface. You basically get a $100 tool that will add an image and link to your emails, which you could probably do for free by googling a free html generator. Not worth the price.

Developer Photo
Response from developer
over 2 years ago

Hey, Glad to announce that we now allow for uploading images within the app! However, the purpose for this app is to allow people without HTML experience to create a nice template. If you know how, you can use these templates as a basis to further customisation in code, or you can indeed code your own with help of Google, Stack Overflow or other sites.

Displaying 5 of 6 ratings

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