Myndbend™ Process Manager provides a convenient way for agents to build custom, auditable processes in Zendesk. Build and automate workflows such as:
HR Onboarding
HR Offboarding
IT Change Management
Access Rights requests
Financial approvals
Internal escalations
…Or any other flow that requires approvals or child tickets.
Myndbend™ Process Manager allows you to create custom approval processes. Whether you’ve got one approver or dozens, we’ve got you covered! With the free version of the app, you can:
Track all approval activity on tickets - even comments and activity from team members that don’t use Zendesk
Establish staff/supervisor relationships for approvals
Add agents, light agents, or end-users as approvers
Upgrade to Premium to automate and scale your complex approval processes
Automatically add approvers to any ticket based on custom criteria
Create custom approval emails to display the information that is relevant to your approvers
Create custom approval groups
Sequence approvals - establish a simple hierarchy of approvers
Require a minimum number of approvals before ticket can proceed
See pending approvals and approval history
Myndbend™ Process Manager allows you to create comprehensive workflows within Zendesk. Use the free app to:
Create relationships between tickets
Define and enforce ticket dependencies
Visualize ticket hierarchy
Upgrade to Premium to automate ticket workflows
Create templates for repeatable processes to save your agents time
Automatically create tickets based on custom criteria
Sync ticket data between linked tickets
Automatically create child tickets when another ticket is solved or approved
Export tickets with comments, audits, custom fields, and approval details
Apps install directly into your account
Myndbend has been a game changer for our company. Their customer support is phenomenal!
I have been utilizing the Myndbend Process Manager app for about 6 or 7 years now. I have worked with people from customer service, finance, product manager and development teams, every one of them of been nice, knowledgeable and go out of their way to help. I met with one of their product managers last week and I am loving the new add-in's they are getting ready to release! I have enjoyed working with Myndbend over the years and appreciate their support, innovation and creativity. The “sales” calls are my favorite by far. I love that the products are included in the initial cost and the PMs are technical and knowledgeable. Makes my job so much easier!
Saw a video about giving feedback on youtube. https://youtu.be/NQIUO4Mfm2A It references a form to provide feedback but i don't see a link to the feedback.
Hi Rodolfo, the video you found was embedded in a survey form a while ago. We do intend to create a new survey and send it out again in the future. In the meantime, we would love to hear your feedback. Please click "Contact Us" at the top of https://www.helpdeskapps.com/ and let us know your thoughts.
Displaying 3 of 3 ratings