Myndbend Process Manager

Create child tickets and get approvals from your agents or end-users

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Myndbend Process Manager

Myndbend™ Process Manager provides a convenient way for agents to build custom, auditable processes in Zendesk. Build and automate workflows such as:

  • HR Onboarding

  • HR Offboarding

  • IT Change Management

  • Access Rights requests

  • Financial approvals

  • Internal escalations

…Or any other flow that requires approvals or child tickets.

Approvals

Myndbend™ Process Manager allows you to create custom approval processes. Whether you’ve got one approver or dozens, we’ve got you covered! With the free version of the app, you can:

  • Track all approval activity on tickets - even comments and activity from team members that don’t use Zendesk

  • Establish staff/supervisor relationships for approvals

  • Add agents, light agents, or end-users as approvers

Upgrade to Premium to automate and scale your complex approval processes

  • Automatically add approvers to any ticket based on custom criteria

  • Create custom approval emails to display the information that is relevant to your approvers

  • Create custom approval groups

  • Sequence approvals - establish a simple hierarchy of approvers

  • Require a minimum number of approvals before ticket can proceed

  • See pending approvals and approval history

Example of approval actions

Ticket Workflows

Myndbend™ Process Manager allows you to create comprehensive workflows within Zendesk. Use the free app to:

  • Create relationships between tickets

  • Define and enforce ticket dependencies

  • Visualize ticket hierarchy

Upgrade to Premium to automate ticket workflows

  • Create templates for repeatable processes to save your agents time

  • Automatically create tickets based on custom criteria

  • Sync ticket data between linked tickets

  • Automatically create child tickets when another ticket is solved or approved

  • Export tickets with comments, audits, custom fields, and approval details

Example of child ticket workflow

Compare free vs. premium features and pricing

App details

Works with
Support
Installs
500+
Author
Myndbend
Version
4
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

What people are saying

4.0

(163)
3 reviews
Kristin Mc Donald
12 months ago

Myndbend has been a game changer for our company. Their customer support is phenomenal!

Melissa Figueroa
almost 2 years ago

I have been utilizing the Myndbend Process Manager app for about 6 or 7 years now. I have worked with people from customer service, finance, product manager and development teams, every one of them of been nice, knowledgeable and go out of their way to help. I met with one of their product managers last week and I am loving the new add-in's they are getting ready to release! I have enjoyed working with Myndbend over the years and appreciate their support, innovation and creativity. The “sales” calls are my favorite by far. I love that the products are included in the initial cost and the PMs are technical and knowledgeable. Makes my job so much easier!

Anonymous
almost 6 years ago

Saw a video about giving feedback on youtube. https://youtu.be/NQIUO4Mfm2A It references a form to provide feedback but i don't see a link to the feedback.

Developer Photo
Response from developer
almost 6 years ago

Hi Rodolfo, the video you found was embedded in a survey form a while ago. We do intend to create a new survey and send it out again in the future. In the meantime, we would love to hear your feedback. Please click "Contact Us" at the top of https://www.helpdeskapps.com/ and let us know your thoughts.

Displaying 3 of 3 ratings

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