Proactive Bulk Tickets

Start the outbound conversation with a Proactive Ticket, Message and Campaign

Preview image of app
Preview image of app
Preview image of app

App details

Works with
Support
Installs
100+
Author
Sparkly
Version
1.24
Price (USD)
Multiple plans available

Apps install directly into your account

Plans and pricing

Team

Free 7-day trial, then $99.00 per month

Up to 1k tickets per campaign

Includes
✔ Using Macros
✔ Create tickets thru search
✔ Rich comment editor

Support
• Access to Help Center
• Email Support

Professional

Free 7-day trial, then $199.00 per month

Up to 5k tickets per campaign

Includes
✔ All features from Team
✔ Create tickets thru import + audiences
✔ Update earlier campaigns
✔ Problem/Incident Types
✔ Internal note start
✔ Ticket forms & fields

Support
• Access to Help Center
• Email Support

Enterprise

Free 7-day trial, then $349.00 per month

Up to 15k tickets per campaign

Includes
✔ All features from Professional
✔ Multi language
✔ Templates
✔ Review Related Tickets
✔ Access management
✔ Tickets with CCs

Support
• Access to Help Center
• Email Support
• Online Meeting Support

What people are saying

5.0

(15)
13 reviews
Anonymous
5 months ago

Really useful tool with a lot of features that is perfect to proactively contacts a list of customers from Zendesk. My Teams used it quite regularly and it works perfectly. I recommend this tool that will save you a lot of time.

Laurence E
almost 2 years ago

Incredilbe functionality at a reasonable price. Previously, we had used a combination of Slackbots and Zendesk native solutions to send bulk texts to customers. This was both time consuming, inacccurate and prone to human error. Thanks to the bulk messaging function, we can now download a list of customers from our CRM and send a bulk message in a matter of minutes, notifying customers of service outages, promotions or any other business critical communication. It was setup in a matter of minutes, empowers our agents and most importantly saves us massively on repeat tickets and complaints regarding communicaton. Highly recommend.

Ludovic Leleu
about 3 years ago

This app saved us a lot of complaints. Gret feature, congrats to the sparkly team

Anonymous
over 3 years ago

Hi, How can everyone say its working, when it actually is not working properly... Thanks

(Uit Dienst) Lian | Focus Team
over 3 years ago

The Proactive Bulk Ticket application is great to use with our backlog. We won't want anything else anymore to e-mail our customers.

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