Design dynamically adaptable forms right inside Zendesk using Formset, a unique visual non-code FIELDS RULES ENGINE.
Adapt forms dynamically to their context to make them more relevant, less ambiguous, and quicker to complete:
Simplify Zendesk configuration to increase scope, agility, and business efficiency:
Use Cases Formset can be used in a wide variety of use cases, covering:
Commercials Formset is licensed the same way as Zendesk, per agent/admin, per month.
Full licensing details on Cloudset Software Terms & Conditions here
Contact sales@cloudset.net for questions and demo requests.
About Cloudset Starting in 2009, we are one of Zendesk's first and most trusted partners. We are a small tight team of professional Zendesk specialists. We do one thing well - Zendesk.
We specialize in making complex processes and technical functions easy to understand and simple to achieve with a mission of deepening the systemization of your processes in Zendesk.
We are also known for exemplary customer service, never dropping below our NPS Excellent rating.
Contact support@cloudset.net if you have technical questions.
As a SOC2 Type 2 compliance certified company, we are a safe pair of hands from a holistic business, technical, and security perspective.
Apps install directly into your account
Formset is a very powerful app that allows me to control what fields and field choices are shown to agents for ticket categorization. This allows me to have more accurate ticket categorization and not have to spend time reviewing tickets for accuracy. The configuration is intuitive and even provides a small sandbox test area you can see how your changes will impact the forms before saving. Support is great from Cloudset. I had a peculiar problem based on how I named my field choices and the team was able to help me through it.