Thankful's customer service technology integrates seamlessly with Zendesk in minutes. Our AI super-agent resolves up to 60% of all customer email, SMS, or chat queries without a human in the loop.
Leading brands including Fashion Nova, UNTUCKit, Pura Vida, and MeUndies depend on Thankful to provide a great customer experience, everytime. And Thankful requires no extra training.
Returns, exchanges, track orders, missing packages and 30 other complex ticket types are answered so skillfully, end-customers believe they're interacting with a human.
Brands using Thankful see improved CSAT scores, more loyal customers and increased repurchase rates. All without requiring extra training for your team.
With Thankful in place, your human agents are freed from repetitive transactional tasks to invest in higher value customer interactions.
Thankful doesn't approximate the answer with auto-responses, we solve customer problems exactly like a human agent does (only faster and more accurately). And if Thankful can't solve the problem, it seamlessly escalates to your human agents while providing your agents with critical information.
Please note that Thankful is a paid service. Contact us for pricing.
Get a free demo to see what Thankful can do for your customer service.
"Her response was incredibly fast. Kind and professional. I'm pretty sure she was born atop Mt Olympus and given away to mortal parents."
"I was very impressed with the speed and helpfulness of the response."
"Thank you so much. This entire process has been incredibly easy and friendly."
"As far as customer service goes, I think that this was one of my best experiences."
"...quick to respond, very knowledgeable, and is why I will be a repeat customer for sure!"
"I don't think any store has ever offered such amazing customer service, and at 10pm at that! Definitely referring my friends after this exchange!"
Get a free demo to see what Thankful can do for your customer service.
Thankful has been a wonderful partner for us, working to find solutions even without the ability to complete an integration yet (that's on us, not them). The AI works well and is easy to adjust/add new responses when needed, and the team is a pleasure to work with.
Thankful has been a great addition to our CS department. The AI is quick to respond and enables our team to work more efficiently in assisting our customers. Not only can Thankful get the preliminary information needed from customers, but they can also fully address the more simple requests. The Thankful team is proactive, helpful, and very kind. We look forward to our continued growth with Thankful!
Thankful is a great AI service. They've been a huge help to our CS efficiency. We're able to maintain our FRT and customer satisfaction while our core team focuses on more complicated customer inquiries/issues. Their Customer Success Specialists were very hands-on and initiates check-ins to ensure that we're up to date on their progress and always look for ways to help us get more value from their services.
This company has increased our CS departments eNPS. Not only are you able to automate the rudimentary, it allows your core team to step up to harder challenges and projects. The amount of effort reallocated to tickets that are very complicated or higher level projects makes this a no-brainer. Our business can be very seasonal as well. Using thankful has seriously decreased the amount of up and down staffing that we used to have to calculate. Overall, good for HR, good for CS, good to finance, good for your company.
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