Survicate

Measure NPS, CSAT and collect general feedback directly from Zendesk emails.

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Survicate is a survey software that helps you get into your customer’s mindset and uncover actionable insights. Measure NPS®, customer satisfaction, and collect general feedback from within your emails in Zendesk!

Survicate offers a free plan, so why don’t you give it a try? Try Survicate

How it works?

  • Distribute Survicate surveys with Zendesk emails – add Survicate one-click surveys to emails sent via Zendesk. Embed the first question directly in the email to improve the response rate.
  • See email addresses of respondents in the Survicate analysis panel – Survicate will add the email address to every respondent's details, so you know how every person answered.
  • Use Zapier to create Zendesk tickets from new Survicate responses or update Zendesk profiles with survey answers – act upon your customers’ satisfaction ratings by replying to all or chosen respondents straight from the Zendesk platform.
  • Save every single answer – even if your customers don’t complete the entire survey, you will still receive their partial responses.

Popular use cases:

  • Measure Customer Satisfaction & NPS & CES directly from Zendesk email campaigns
  • Add surveys to the signatures of support agents
  • Trigger surveys after the ticket is closed

App details

Works with
Support
Author
Survicate
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

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