Macro Suite

Macros & Dynamic Content language. Create templates/scenarios in a Macro.

Preview image of app
Preview image of app
Preview image of app

App details

Works with
Support
Installs
100+
Author
Sparkly
Version
3.3
Price (USD)
Multiple plans available

Apps install directly into your account

Plans and pricing

Team

Free 7-day trial, then $99.00 per month

Up to 25 Macros

Includes
✔ Agent Assist
✔ Macro Warnings
✔ Ticket Assessment
✔ Macro Usage
✔ Search & replace

Support
• Help Center
• Email Support

Professional

Free 7-day trial, then $199.00 per month

Up to 250 Macros

Includes
✔ Agent Assist
✔ Macro Warnings
✔ Ticket Assessment
✔ Macro Usage
✔ Search & replace
✔ Dynamic Content management
✔ Import & export
✔ Filterable views
✔ Quick filters

Support
• Help Center
• Email Support

Enterprise

Free 7-day trial, then $349.00 per month

Up to 5000 Macros

Includes
✔ Agent Assist
✔ Macro Warnings
✔ Ticket Assessment
✔ Macro Usage
✔ Search & replace
✔ Dynamic Content management
✔ Import & export
✔ Filterable views
✔ Quick filters

Support
• Help Center
• Email Support
• Online Meeting Support

What people are saying

5.0

(28)
8 reviews
Anonymous
19 days ago

Macro Suite has been a great help for our business needs. Definitely recommend.

Jeljenna Albrecht
about 1 year ago

Macro Suite has been an immense help in dealing with various standardized mails we send out to our customers. Being able to offer our agents sleek multiple choice questions to assist in crafting the perfect written response has quickly become an essential. Additionally, every request I've sent to support has been dealt with quickly and to my full satisfaction, even fixing bugs I thought we had caused ourselves by pushing the app to its limits. Highly recommend.

Anonymous
over 1 year ago

Awesome app.

Anonymous
about 2 years ago

This is an essential app if you want to streamline macros and avoid agent errors. They are always working on improvements and they are open to feedback. Our team can't ever go back to the "old" macros offered by Zendesk alone. Macro suite is just too efficient and easy to use. Because you can put your macros on structured rails, using Macro Suite will also cut down on the amount of time it takes to train new employees.

Hemin Desai
over 2 years ago

Macro suite has been greatly helpful to us in our effort to better manage our macros but also improve the agent experience through the use of dynamic macro actions. The Sparkly team have also been very engaged with feedback and product enhancement opportunities This is a must have app!

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