Improve CSAT and build brand confidence by equipping agents with accurate context for order-related inquiries. Reduce costs related to WISMO and WISMR by enabling agents to see order details and real-time statuses of outbound and return shipments for agents without leaving the Connect and Care app.
Assist customers and mitigate fraudulent claims by seeing delivery status, estimated delivery date, and when a return has already been initiated.
Allow consumers to start a chat from the Narvar Track page. Deflect tickets with knowledge base articles, and offer contextual help.
Apps install directly into your account
Be the first to write a review