As a support engineer in Zendesk, when you have an L3/L4 support case you need to escalate the ticket to the engineering team in Jira, Azure DevOps, GitHub, etc.
Using disparate ITSM tools means information silos, manual errors, misplaced or inaccurate data & missed deadlines. Your organization's growth will severely impact customer satisfaction, retention & revenue.
Integrating your Zendesk with other systems is the most optimal way to ensure that support has full visibility of the ticket status & can focus on what matters the most: customers.
You can use Exalate to sync Zendesk tickets & Jira, ServiceNow, GitHub, Azure DevOps, Salesforce, etc bidirectionally & in real time.
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Still have questions? Reach us at info@exalate.com.
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Tomas from the Support team did a great job helping me. Thanks Tomas!
We are using this app to connect Zendesk with multiple Jira instances. The integration is completely customisable, which has worked perfectly for us. The Customer Support is also fantastic - I've received help both with configuration queries and with sync issues. Highly recommend this if you're looking to integrate with another system.
I was able to test out this app for 3 months. What i found out was this is the easiest way to link the Zendesk tickets to Jira and have comments come back from DevOps to the Customer Service Team. I highly recommend over the others out there and the cost was cheaper than the 10k I was getting from their competitors. The Best part, We dont have to cut and paste comments from one ticket system to another...attachments also. Saved me alot of time.
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