Ada’s customer service automation platform helps businesses resolve the most customer service inquiries with the least amount of effort across channels and languages.
Rather than relying on rigid scripted answers, Ada’s AI Agent is powered by the Ada Reasoning Engine™. It has thought-processing power to pull from your existing support content and data in your business systems to resolve customers’ specific questions in messaging, email and voice channels and in dozens of languages. Ada's AI Agent leverages generative AI capabilities to understand unique customer inquiries, decide best next steps, and provide relevant, safe, and accurate resolutions that do not require a human. Your AI Agent learns from customer interactions and your coaching to continuously improve its performance.
Businesses that adopt an AI Agent with Ada reduce their customer service operating expenses while improving the overall quality of their support, and empower their customer service agents to drive real business value.
Onboard a top-performing AI Agent in minutes
Connect your AI Agent to your existing support content (including your Zendesk Guide knowledge base) to instantly start resolving customer service inquiries.
Connect to business systems and take action for customers
Connect your AI Agent with other business systems like your CRM or OMS (no code required) so it can perform tasks, like looking up an order or increasing a credit limit. Help your customers with more complex inquiries to maximize your automated resolutions.
Scale across channels and languages
Deploy your AI Agent across messaging, app, social media, SMS, email, and phone channels to automatically resolve customer service inquiries no matter where they take place. Enable dozens of languages to support your customer base around the world.
Seamlessly transfer to a human agent when needed
Your AI Agent can transfer a conversation on any channel to a human agent in Zendesk (including Zendesk Support) when more help is needed. Your AI Agent will equip your agents with context and customer data, so customers won't have to repeat themselves. Your AI Agent can also schedule a callback if agents are busy, eliminating wait times.
Measure performance and improve content with AI insights
Your AI Agent reads every word of your customer transcripts to identify the biggest opportunities for improvement. Ada aggregates insights into reporting and analytics that are relevant not just for your customer service team, but for your entire company.
Key Benefits
I've had the pleasure of working with the Ada team for over 3 years, and I've consistently been impressed by their innovation and high-quality solutions. The AI Agent has elevated Ada's capabilities to a whole new level, both in conversational flow and reasoning, boosting automated resolution rates to levels we once thought unattainable. The admin UI is great and always improving, the Zendesk integration is seamless, and its various bot utilities and HTTP blocks provide the versatility to handle any challenge.
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ADA has been a game changer for the way we now manage our customer interactions. It's been a very beneficial tool in handling inbound inquiries, and we still have a lot more to possibilities to explore to increase the bot's performance. Would highly recommend!
The interface and ability to program the bot was very intuitive. The possibilities for multiple options and integration are endless. We've only scratched the surface of all the ways ADA can assist our customers in a more user friendly interaction. The deflection rate of customers coming through ADA is as advertised.
Working with the ADA team to get our company set up was a complete joy. Their team worked hand in hand with my own to create a chatbot that was able to serve our customers at a high rate keeping our support agents from having to worry about the simple cases that can sometimes dominate their days. They also are willing to make themselves available to answer questions and problem solve. I could not be happier with them!
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