Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working. All in Slack, where your team works. Slack has chosen Wrangle as an essential app, a top AI-powered productivity partner, and has featured Wrangle as a top app multiple times.
Make it easy for users to start Zendesk tickets in Slack
Wrangle makes creating a Zendesk ticket as easy as sending a message in Slack. Ticket updates and replies are synced bi-directionally between Slack and Zendesk. No training, no context switching — provide service from any Slack channel, DM, or thread.
Conversational ticketing for both internal and external help desks
Powered by AI
Wrangle was one of the first apps selected by Slack to be included in the AI-powered productivity category and was featured in the announcement of Slack AI. Wrangle leverages AI to make ticketing more conversational, lower resolution times, and improve customer satisfaction.
Make sure no tickets slip through the cracks
Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack's chaos into a productive, prioritized list of work; all synced with Zendesk.
Handle more customers per agent
Wrangle helps your Zendesk agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows.
Wrangle is built for teams who get work done in Slack, like IT, HR, CX, operations, finance, and legal. Improve the service you provide with a powerful ticketing help desk and workflow engine, right in Slack.
This is so great for sending tickets to slack and syncing the threads back and forth! Highly recommend :)