InternalSmartNotes

Add internal notes while typing public comments.

Preview image of app
Preview image of app
Preview image of app

InternalSmartNotes by Assist CX is a Zendesk-enhanced application designed to improve support team efficiency:

  • Internal Notes Integration: Allows support agents to add and manage internal notes directly within the Zendesk ticket interface.
  • Handover Management: Facilitates seamless case handovers with structured forms capturing problem descriptions, investigation summaries, and severity levels.
  • Failover Readiness: Provides customizable checklists for different failover types, ensuring all necessary readiness tasks are completed and documented.
  • Investigation Status Reports (ISR): Enables the creation of detailed ISR forms, capturing comprehensive information such as system status, actions taken, and next steps.
  • Enhanced Collaboration and Productivity: Streamlines team collaboration through secure information sharing and automated note submissions, ensuring a smooth and efficient support workflow.

App details

Works with
Support
Author
Valentin Vina
Version
1.0.0
Price (USD)
Free 3-day trial, then $1.00 per agent, per month

Apps install directly into your account

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