ExactTempo AI Classification and Triage

Classify Tickets Instantly and Precisely with AI Tailored to Your Triage Process

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

ExactTempo's AI Triage Agent streamlines how you classify tickets, freeing your support team to focus on what matters most—resolving customer issues faster and more effectively.

Why Support Leaders Choose ExactTempo AI

  • Accelerate Resolution: Route tickets to the right expert instantly.
  • Prioritize with Confidence: Identify critical issues before they escalate.
  • Scale Smarter: Manage growing ticket volumes without increasing headcount.
  • Ensure Consistency: Reliably classify every ticket with accurate AI-driven classification.
  • Uncover Insights: Transform ticket data into actionable trends and reporting.
  • Remove Friction: Eliminate legacy forms that force customers to self-classify.

What ExactTempo AI Can Classify

ExactTempo adapts to your unique triage procedures, offering precise ticket AI classification for any Zendesk property. Common classification properties include:

  • Intent: Classify customer requests or needs.
  • Severity: Classify tickets by urgency and business impact.
  • Sentiment: Classify tickets based on emotional state.
  • Product Area: Classify tickets by product, feature, or service.

Enterprise-Ready AI Features

Built with mid-sized and enterprise support teams in mind, ExactTempo AI offers the tools and reliability you need to transform ticket triage.

  • Customizable Guidelines: Tailor AI classification rules to align with your unique processes.
  • Works with Any Property Type: Standard or custom fields supported.
  • Flexible AI Automation: Start with co-pilot or switch to full autopilot
  • Transparent AI Reasoning: See why tickets are classified a certain way, with full visibility.
  • AI Quality Monitoring: Track accuracy and refine AI classification guidelines as needed.
  • Seamless Integration: Works with Zendesk triggers, automations, and workflows.
  • Enterprise Security: SOC 2 compliance (via Drata) in progress.

Simple, Transparent Pricing

Pay only for the work performed, with volume-based plans that scale with your needs.

  • 500 Tickets: $30/mo
  • 2,000 Tickets: $70/mo
  • 5,000 Tickets: $125/mo
  • 10,000 Tickets: $190/mo
  • 20,000 Tickets: $285/mo
  • 20,000+ Tickets: Custom pricing

Understand Your ROI

Manual ticket classification and triage are costing you valuable time and money. Here’s how ExactTempo saves you both:

Time Saved: Support reps spend an average of 1.5 minutes classifying each ticket (source: HDI). At 10,000 tickets/month, that’s 250+ hours of manual work eliminated.

Cost Savings: 250 hours x $30/hour = $7,500/month spent on classification. With ExactTempo, you save $7,310/month for just $190—and redirect your team’s time to high-value tasks.

Get Started in 5 Minutes

ExactTempo integrates seamlessly with Zendesk, and setup takes just minutes—no IT or developer support required.

Start your 30-day free trial today. Experience the difference AI-powered triage and classification can make.

App details

Works with
Support
Installs
Less than 5
Author
ExactTempo
Version
1.0.0
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

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