ExactTempo's AI Triage Agent streamlines how you classify tickets, freeing your support team to focus on what matters most—resolving customer issues faster and more effectively.
Why Support Leaders Choose ExactTempo AI
- Accelerate Resolution: Route tickets to the right expert instantly.
- Prioritize with Confidence: Identify critical issues before they escalate.
- Scale Smarter: Manage growing ticket volumes without increasing headcount.
- Ensure Consistency: Reliably classify every ticket with accurate AI-driven classification.
- Uncover Insights: Transform ticket data into actionable trends and reporting.
- Remove Friction: Eliminate legacy forms that force customers to self-classify.
What ExactTempo AI Can Classify
ExactTempo adapts to your unique triage procedures, offering precise ticket AI classification for any Zendesk property. Common classification properties include:
- Intent: Classify customer requests or needs.
- Severity: Classify tickets by urgency and business impact.
- Sentiment: Classify tickets based on emotional state.
- Product Area: Classify tickets by product, feature, or service.
Enterprise-Ready AI Features
Built with mid-sized and enterprise support teams in mind, ExactTempo AI offers the tools and reliability you need to transform ticket triage.
- Customizable Guidelines: Tailor AI classification rules to align with your unique processes.
- Works with Any Property Type: Standard or custom fields supported.
- Flexible AI Automation: Start with co-pilot or switch to full autopilot
- Transparent AI Reasoning: See why tickets are classified a certain way, with full visibility.
- AI Quality Monitoring: Track accuracy and refine AI classification guidelines as needed.
- Seamless Integration: Works with Zendesk triggers, automations, and workflows.
- Enterprise Security: SOC 2 compliance (via Drata) in progress.
Simple, Transparent Pricing
Pay only for the work performed, with volume-based plans that scale with your needs.
- 500 Tickets: $30/mo
- 2,000 Tickets: $70/mo
- 5,000 Tickets: $125/mo
- 10,000 Tickets: $190/mo
- 20,000 Tickets: $285/mo
- 20,000+ Tickets: Custom pricing
Understand Your ROI
Manual ticket classification and triage are costing you valuable time and money. Here’s how ExactTempo saves you both:
Time Saved: Support reps spend an average of 1.5 minutes classifying each ticket (source: HDI). At 10,000 tickets/month, that’s 250+ hours of manual work eliminated.
Cost Savings: 250 hours x $30/hour = $7,500/month spent on classification. With ExactTempo, you save $7,310/month for just $190—and redirect your team’s time to high-value tasks.
Get Started in 5 Minutes
ExactTempo integrates seamlessly with Zendesk, and setup takes just minutes—no IT or developer support required.
Start your 30-day free trial today. Experience the difference AI-powered triage and classification can make.