Control and optimize agent productivity with our comprehensive time tracking solution for Zendesk Support. Ticket Times provides real-time tracking of time spent on tickets by each agent, helping teams improve efficiency and resource allocation.
Key features include:
*- Automatic time tracking when agents work on tickets *- Real-time timer display with time limits and alerts that you can configure in the admin panel *- Detailed breakdown of Agent ticket entries and their timestamps *- Historical time tracking data for analysis and reporting thanks to the custom time fields used by the app *- Customizable time targets and notifications
Perfect for your team if you're looking to:
*- Measure and optimize agent productivity *- Identify bottlenecks in ticket resolution *- Make data-driven staffing decisions *- Improve time management and resource allocation
Ticket Times seamlessly integrates with your Zendesk workflow, requiring only minimal setup - create two custom ticket fields: Total Ticket Time and Time Spent On Update to store time records for each agent in the tickets.
If you have any questions, you can send us a message at jzabalacx@gmail.com
Apps install directly into your account
La instalación es rápida y la configuración tiene pasos muy sencillos. Estamos monitoreando el tiempo empleado en la atención del ticket, de hecho la configuración de alerta del tiempo promedio superado es de mucha ayuda.