Ticket Times

Track and display time spent on tickets by agents

Preview image of app
Preview image of app
Preview image of app

Control and optimize agent productivity with our comprehensive time tracking solution for Zendesk Support. Ticket Times provides real-time tracking of time spent on tickets by each agent, helping teams improve efficiency and resource allocation.

Key features include:

*- Automatic time tracking when agents work on tickets *- Real-time timer display with time limits and alerts that you can configure in the admin panel *- Detailed breakdown of Agent ticket entries and their timestamps *- Historical time tracking data for analysis and reporting thanks to the custom time fields used by the app *- Customizable time targets and notifications

Perfect for your team if you're looking to:

*- Measure and optimize agent productivity *- Identify bottlenecks in ticket resolution *- Make data-driven staffing decisions *- Improve time management and resource allocation

Ticket Times seamlessly integrates with your Zendesk workflow, requiring only minimal setup - create two custom ticket fields: Total Ticket Time and Time Spent On Update to store time records for each agent in the tickets.

If you have any questions, you can send us a message at jzabalacx@gmail.com

App details

Works with
Support
Installs
25+
Author
jhoan zabala
Version
1.0.0
Price (USD)
Free

Apps install directly into your account

What people are saying

5.0

(1)
1 review
Upsjb
about 1 month ago

La instalación es rápida y la configuración tiene pasos muy sencillos. Estamos monitoreando el tiempo empleado en la atención del ticket, de hecho la configuración de alerta del tiempo promedio superado es de mucha ayuda.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves