The Hide Ticket Forms App makes it easy to hide ticket forms in the Agent Interface. Follow the simple set up instructions to choose which forms should be hidden. Then choose which groups or roles should have the forms hidden..
Do you ever find it necessary to enable forms for some groups of agents but not for others? Think it’s cumbersome to have every single form available for every single agent? Or maybe you have certain agent roles that need to have specialized ticket forms that shouldn't be visible to other agents. If so, then the Hide Ticket Forms app may be right for you.
This app makes it easy to hide ticket forms in the agent interface. Just install the app and then follow the set up instructions to start hiding forms. Have more questions? Check out our help centre article for more details.
Ideal for a range of use cases, such as restricting form access, keeping the form list compact, only showing the forms needed by the agent, or helping on board new agents by only having them see the forms they need.
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