About the app
No more running out of storage space in Zendesk! Our File Manager app simplifies attachment management for your account:
- Find attachments across all your tickets. You can use search filters such as ticket creation period, ticket status, brand, group, and even attachment size!
- Back up attachments. Download relevant files found in your search.
- Delete attachments. Permanently remove any files you consider unnecessary.
- Exportable search results. Before deleting, download a CSV of the search results table to maintain an internal record of attachments slated for removal.
By helping you keep your attachments under control, our app is a simple yet powerful assistant to ensure you never hit the account’s storage limit.
Please note
- Deleted attachments cannot be recovered. Deleting an attachment is irreversible, and we are not liable for accidental deletions. We highly recommend downloading the CSV file as an audit log before removing any files.
- No bulk actions are available: attachments must be downloaded or deleted individually. Bulk downloads or deletions are not supported in order to mitigate risks and maintain compliance for organizations that require a detailed audit trail.
- Custom ticket fields and tags are not supported for filtering. Filtering options include ticket creation date (start and end date), Status, Brand, Group, and Form.
About us
At Opservator.com we help customer service operations make the most of their Zendesk implementations: new account configuration, existing account audits, optimization projects, continuous account maintenance and internal support.
Additionally, you can count on us for Guide set up and customizations, to create dashboards and reports in Explore that are fully customized to your operational needs, configure other platforms like Talk or Sell, custom app development, and more. Check our blog for the occasional tip or trick!