Calendar

Attach calendar events to tickets and sync with Google or Microsoft

Preview image of app
Preview image of app
Preview image of app

SweetHawk

Turn Zendesk into a scheduling machine

Join 1000+ organizations collectively already linking hundreds of thousands of calendar events to tickets each year, syncing seamlessly to and from Google and/or Microsoft, taking scheduling workflows to the next level!

Play Calendar video

The Calendar app will help you to setup any workflow around events by allowing you to connect tickets to events or vice versa. For example, if your appointment booking system creates events in Google or Microsoft calendar then you can let the Calendar app take care of the rest by automatically creating tickets based off those events.

Features

  • Create any number of organization-wide calendars
  • Agents can connect any number of personal calendars
  • Granular calendar read and write permissions based on any combination of roles, groups or just specific users
  • Google calendar integration
  • Microsoft Outlook calendar integration
  • Link events to tickets, link tickets to events
  • Create events on tickets, create tickets on events
  • Have events automatically created on tickets based on trigger conditions
  • Have new tickets automatically created on new events from Google/Microsoft as they come in
  • Optionally hide the full event details from Google or Microsoft and just show busy times
  • Monthly, weekly and daily calendar views
  • Calendar views allow for quick (re)scheduling based on availability
  • Sync event data to ticket fields for use in ticket responses, views, triggers and reporting
  • Workflows: generate ticket updates at any time before or after the event starts or ends

SweetHawk customer promises

About SweetHawk

SweetHawk has been building apps for Zendesk since 2015. Their first app, Calendar, was installed by dozens of businesses within weeks of release which inspired them to create more apps like Tasks, Approve, Reminders and Notify, creating a Super Suite of apps all complimenting each other to address larger use cases such as ITSM change management, project management and HR process automation. Today, well over 100,000 agents use SweetHawk apps for Zendesk every day.

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SweetHawk customers

SweetHawk

App details

Works with
Support
Installs
50+
Author
SweetHawk
Version
4.0
Price (USD)
Free 14-day trial, then $6.00 per agent, per month

Apps install directly into your account

What people are saying

4.0

(369)
5 reviews
Dennis Marks
over 3 years ago

Amazing plug-in with even better support! Always friendly and helpfull! Just one word: AMAZING!

Steen Schmidt
almost 4 years ago

Very useful app if you set appointments for coworkers from helpdesk. This has been a gamechanger for us.

Christopher Manning
about 4 years ago

This app has made scheduling very easy and having a link in my Google calendar back to the ticket is especially helpful. Then there is the Calendar view right in Zendesk, at a glance I know what's coming and where I have free time to schedule. I also use their Tasks app, this has worked great to be sure everything is handled before closing a ticket. If you schedule appointments related to your tickets you won't be disappointed.

Tom Gaynor
over 6 years ago

The Calendar app is a game changer for my workflow. You have made my life so much easier with your new Calendar app changes and saving me hours of time every month. THANK YOU, THANK YOU, THANK YOU ! ! My business depends on my Google Calendar and having the ability to see my Google calendar in Zendesk and create new calendar events from within a ticket that automatically adds ticket details to a calendar appointment saves me so much time. Your app automatically creates an event with my customers name, address, ticket topic and a link to the ticket. One of the best features is that the calendar entry that your app creates adds my customers address to the event which shows up in my GPS app on my iPhone so it is quick and easy to get directions to my appointment.

Angus Mc Lauchlan
over 6 years ago

Very useful app if you set appointments with customers. Custom ticket fields are open to business rules. Support is amazing and features are added frequently.

Displaying 5 of 5 ratings

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