Overview: "Confirm Ticket Submission" runs discreetly in the ticket sidebar, prompting agents to verify ticket details before submission. It enhances accuracy without being visible or interruptive.
Key Features:
1.Ticket Review: The agent updates details of a ticket (such as description, subject, etc.), and the app retrieves the existing ticket data for comparison.
Display Changes: The app compares the old and new ticket information, highlighting any updates or modifications made by the agent (e.g., status change, new comments).
Confirmation Prompt: Before submitting, the app prompts the agent with a confirmation dialog, listing the modified fields for final review.
50-Second Timer: A 50-second countdown timer starts, giving the agent time to confirm or cancel the submission.
Auto-Cancel on Timer Expiry: If the agent doesn't take any action within the 50-second window, the submission is automatically canceled, and the agent is notified.
Submit or Cancel: The agent can either confirm the changes, submitting the ticket, or cancel the action to make further edits.
Success Message: Upon submission, a success notification is displayed, confirming that the ticket has been updated with the new changes.
Apps install directly into your account
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