Confirm Ticket Submission

Shows confirmation prompt for ticket updates before agent submission.

Preview image of app
Preview image of app
Preview image of app

Overview: "Confirm Ticket Submission" runs discreetly in the ticket sidebar, prompting agents to verify ticket details before submission. It enhances accuracy without being visible or interruptive.

Key Features:

1.Ticket Review: The agent updates details of a ticket (such as description, subject, etc.), and the app retrieves the existing ticket data for comparison.

  1. Display Changes: The app compares the old and new ticket information, highlighting any updates or modifications made by the agent (e.g., status change, new comments).

  2. Confirmation Prompt: Before submitting, the app prompts the agent with a confirmation dialog, listing the modified fields for final review.

  3. 50-Second Timer: A 50-second countdown timer starts, giving the agent time to confirm or cancel the submission.

  4. Auto-Cancel on Timer Expiry: If the agent doesn't take any action within the 50-second window, the submission is automatically canceled, and the agent is notified.

  5. Submit or Cancel: The agent can either confirm the changes, submitting the ticket, or cancel the action to make further edits.

  6. Success Message: Upon submission, a success notification is displayed, confirming that the ticket has been updated with the new changes.

App details

Works with
Support
Author
IT BYTES
Version
1.0.0
Price (USD)
Free 5-day trial, then $1.00 per agent, per month

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