Ticket Auto Merge by DataFox Labs

Automatically merge duplicate tickets from the same requester based on your custom conditions

Preview image of app
Preview image of app
Preview image of app

Simplify and enhance your customer support with Ticket Auto Merge—the essential Zendesk app that automatically merges duplicate tickets. Designed to boost efficiency and improve customer satisfaction, Ticket Auto Merge identifies and merges duplicate support tickets, allowing your team to deliver faster, more cohesive responses. 🚀

Here’s how Ticket Auto Merge can enhance your Zendesk experience:

  • 🔄 Boost Efficiency and Reduce Agent Workload: Automatically detect and merge duplicate tickets with precision. Ticket Auto Merge simplifies ticket management by reducing repetitive tasks, letting your agents focus on resolving unique customer issues without distractions.

  • 🤝 Deliver Unified, Customer-Centric Support: Say goodbye to fragmented replies! Ticket Auto Merge consolidates conversations into a single thread, allowing your agents to provide cohesive, personalized responses and improve response times—keeping customers satisfied and informed.

  • ⚙️ Customize to Fit Your Support Workflow: Tailor Ticket Auto Merge’s rules to align with your unique support needs. Merge tickets based on criteria like ticket subject, customer details, or other key identifiers, so you’re always in control of the merging process.

  • 💻 Easy Integration with Zendesk: Setting up Ticket Auto Merge is quick and straightforward. Seamlessly integrate it with your Zendesk platform, and start managing duplicate tickets more efficiently without any technical hassle.

Enhance your support operations, free up agent time, and improve customer satisfaction with Ticket Auto Merge. Start transforming your ticket management process today to deliver the smooth, efficient support experience your customers expect! 🌟

Filter Conditions Matching Criteria Trigger Conditions

For more detailed information on how to use the ticket auto merging app, please refer here.

You have some feedback? Please feel free to reach us via email help.datafox@gmail.com.

App details

Works with
Support
Installs
Less than 5
Author
DataFox Labs
Version
1.0.5
Price (USD)
Free 3-day trial, then $98.00 per month

Apps install directly into your account

What people are saying

5.0

(2)
2 reviews
Anonymous
4 months ago

I just installed it and tried a few rules, seems promising will try it more! The developer is very supportive on my queries too.

Agent A
4 months ago

The app is a lifesaver! Helped me to increase my agents' efficiency when it comes to dealing with repeat tickets from customer on the same issues over multiple channels. Custom rules were easy to use and best of all the price provides better value compared to other similar apps.

Displaying 2 of 2 ratings

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves