Connecting the Zendesk embedded integration to your telephony environment (compatible 80+ platforms) is hugely important for improving customer satisfaction and working more efficiently. With integration tool Bubble365, during an incoming or outgoing phone call, you no longer have to look for customer details manually but they appear directly in a Zendesk pop-up notification and you can perform various actions such as opening a customer card from there.
Bubble365 has a number of unique features. This integration ensures that you immediately get all relevant customer data on a phone call. From the overview that appears, which can also be fully customised by the user, department or company, you can immediately perform the desired action. When transferring a call to a colleague, the customer information moves with it. By default, the pop-up notification in Zendesk is visible from the moment your softphone, desk phone or other device rings until the call ends.
In addition to the above-mentioned pop-up notification capabilities, Bubble365 is equipped with many more functionalities. If you also use other applications, you can even show the CRM information or buttons from other applications in the Zendesk integration, if you wish. The full list of features can be found in our marketplace, but we have already listed a few important ones for you:
Apps install directly into your account
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