Messaging and Help Center Authentication

Automatically identify help center users in Zendesk messaging. Free For 30 Days!

Preview image of app
Preview image of app
Preview image of app

You know how frustrating it is when your agents don't know who they're chatting with?

Users are logged into your Zendesk Help Center, but when they start a chat, they appear as anonymous. Agents have to manually identify and merge tickets, and your bots can't provide personalized assistance.

Nobody's got time for that!

🚨 It's time to streamline your messaging and know exactly who you're talking to—every time. 🚨


Introducing Messaging Authentication for Logged-In Users

Our app ensures that whenever a logged-in user starts a conversation, their identity is recognized automatically. No more anonymous tickets, no more manual merges, and no more impersonal bot interactions.


Take a look at the app in action:


Who is this for?

👉🏼 Are you tired of unidentified tickets cluttering your Zendesk?

👉🏼 Do you want your agents to know exactly who they're chatting with from the start?

👉🏼 Looking to enhance your Zendesk Bot's efficiency with personalized responses?

If you answered “Yes” to any of these questions, Messaging Authentication for Logged-In Users is for you!


Trusted By


How does it work?

👀 Seamless Integration: The app connects your Help Center authentication with Zendesk Messaging authentication.

🔄 Automatic Identification: Logged-in users are automatically recognized in the messaging widget.

🤖 Enhanced Bot Functionality: With user identities known, your Zendesk Bot can provide personalized AI replies and route conversations appropriately.


Security

Security Certifications

🔒 Secure and Compliant: We prioritize your data security with ISO27001 certification and compliance with GDPR and HIPAA regulations.


Benefits

💡 Improved Customer Experience: Users don't need to identify themselves each time they start a conversation. They also have access to their entire messaging history.

👩‍💼 Enhanced Agent Efficiency: Agents can focus on providing support without juggling between tickets or merging anonymous users.

Optimized Zendesk Bot Performance: Utilize your bot to its full potential with customized AI replies and accurate ticket routing.


FAQ

How much time does the setup take?

Setup takes less than 30 seconds, and the app starts working automatically. No IT or development teams needed.


Which Zendesk plans does this work with?

This app works with the Zendesk Suite Enterprise plan or for legacy customers with Guide Enterprise. If you don't have an Enterprise subscription yet, contact us for a preferred upgrade price.


How can I get more information?

To learn more about Messaging Authentication for Logged-In Users, you can click here to book a call. We’d love to answer any questions you might have!


Who are we?

Messaging Authentication for Logged-In Users is powered by Adelante CX—Premier Zendesk Partners. For more information and support, please contact: support@getadelante.com


Ready to enhance your Zendesk Messaging experience?

Install Messaging Authentication for Logged-In Users now for free and say goodbye to anonymous tickets and inefficient support!

App details

Works with
Support
Installs
Less than 5
Author
Adelante
Version
1.2
Price (USD)
Multiple plans available

Apps install directly into your account

Plans and pricing

Free 30 Days Trial, No credit card

Never pay a thing

Try the app for 30 days with no credit card required.

Highlights:

  • Identify all users reaching out via your messaging widget in the help center.
  • Use authenticated email in conversational bot answers.
  • Route tickets based on your user data.
Enterprise Plan

$299.00 per month

All Free Trial features and:

  • Enterprise security review

  • Custom terms and redlines

  • Signed NDA\DPA.

  • Guaranteed 99% Uptime SLA

  • GDPR Compliance

  • Custom feature requests

  • Phone/video call priority support

Enterprise HIPAA

$499.00 per month

Everything in the Enterprise plan, plus HIPAA compliance

What people are saying

5.0

(2)
2 reviews
Tamir B
4 months ago

Works as intended and gets all of our users authenticated when they're messaging us. Highly recommended!

Anonymous
5 months ago

Works perfectly! Our chats can contain sensitive information so being able to verify who we are chatting is crucial. On tickets that were created with the conversation bot, the user's name used to display as "Web User..." unless we prompted them to enter their name. And even if they did enter their name, we had no way of verifying the accuracy. Due to that issue, the conversation bot used to be unusable for us. Now we can use it with confidence.

Displaying 2 of 2 ratings

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