You know how frustrating it is when your agents don't know who they're chatting with?
Users are logged into your Zendesk Help Center, but when they start a chat, they appear as anonymous. Agents have to manually identify and merge tickets, and your bots can't provide personalized assistance.
Nobody's got time for that!
🚨 It's time to streamline your messaging and know exactly who you're talking to—every time. 🚨
Our app ensures that whenever a logged-in user starts a conversation, their identity is recognized automatically. No more anonymous tickets, no more manual merges, and no more impersonal bot interactions.
👉🏼 Are you tired of unidentified tickets cluttering your Zendesk?
👉🏼 Do you want your agents to know exactly who they're chatting with from the start?
👉🏼 Looking to enhance your Zendesk Bot's efficiency with personalized responses?
If you answered “Yes” to any of these questions, Messaging Authentication for Logged-In Users is for you!
👀 Seamless Integration: The app connects your Help Center authentication with Zendesk Messaging authentication.
🔄 Automatic Identification: Logged-in users are automatically recognized in the messaging widget.
🤖 Enhanced Bot Functionality: With user identities known, your Zendesk Bot can provide personalized AI replies and route conversations appropriately.
🔒 Secure and Compliant: We prioritize your data security with ISO27001 certification and compliance with GDPR and HIPAA regulations.
💡 Improved Customer Experience: Users don't need to identify themselves each time they start a conversation. They also have access to their entire messaging history.
👩💼 Enhanced Agent Efficiency: Agents can focus on providing support without juggling between tickets or merging anonymous users.
⚡ Optimized Zendesk Bot Performance: Utilize your bot to its full potential with customized AI replies and accurate ticket routing.
How much time does the setup take?
Setup takes less than 30 seconds, and the app starts working automatically. No IT or development teams needed.
Which Zendesk plans does this work with?
This app works with the Zendesk Suite Enterprise plan or for legacy customers with Guide Enterprise. If you don't have an Enterprise subscription yet, contact us for a preferred upgrade price.
How can I get more information?
To learn more about Messaging Authentication for Logged-In Users, you can click here to book a call. We’d love to answer any questions you might have!
Who are we?
Messaging Authentication for Logged-In Users is powered by Adelante CX—Premier Zendesk Partners. For more information and support, please contact: support@getadelante.com
Install Messaging Authentication for Logged-In Users now for free and say goodbye to anonymous tickets and inefficient support!
Apps install directly into your account
Never pay a thing
Try the app for 30 days with no credit card required.
Highlights:
$299.00 per month
All Free Trial features and:
Enterprise security review
Custom terms and redlines
Signed NDA\DPA.
Guaranteed 99% Uptime SLA
GDPR Compliance
Custom feature requests
Phone/video call priority support
Works as intended and gets all of our users authenticated when they're messaging us. Highly recommended!
Works perfectly! Our chats can contain sensitive information so being able to verify who we are chatting is crucial. On tickets that were created with the conversation bot, the user's name used to display as "Web User..." unless we prompted them to enter their name. And even if they did enter their name, we had no way of verifying the accuracy. Due to that issue, the conversation bot used to be unusable for us. Now we can use it with confidence.
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