vennie is the ideal solution for German eCommerce businesses aiming to streamline customer support through automation. Launched in 2024, vennie uses AI-driven decisions and industry best practices to manage not just ticket responses, but the entire support process. With exceptional German language support, GDPR compliance, and powerful features like updating customer or order data directly through the shop's CMS, vennie pushes the boundaries of automation. We are dedicated to helping eCommerce companies save time, reduce costs, and improve customer satisfaction.
At vennie, we believe automation should enhance - not replace - customer experience. That's why we provide a balance between AI efficiency and the human touch. With a focus on accuracy, customization, and simplicity, vennie makes sure you meet customer needs at every step.
💡 Beyond Responses: vennie doesn't just reply to questions; it acts. Whether updating account details or modifying order addresses, vennie performs tasks typically handled by your support team - automatically.
🚀 More than a Time Saver: Our primary goal is to increase your conversion rates by optimizing customer interactions. vennie responds only when sufficient information is available; otherwise, it smoothly transitions the query to a human agent, ensuring no disruption to the customer experience.
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Vennie helps me to answer customer messages automatically and also on point. Such a great tool to safe a ton of time during my work day!