This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.
Simplesat's app for Zendesk Messaging is here! Add one-click CSAT, CES, or NPS surveys to Zendesk Messaging. It only takes minutes.
Inserting your survey in messages means no extra emails for your clients.
Gain further context about feedback by retrieving ticket info through the Zendesk API. You can sync requesters, companies, agents, groups, and any custom ticket fields. Retrieve information immediately without having to switch systems.
Sync ratings with Zendesk ticket private comments and tags to increase visibility and transparency.
Displaying ratings and comments directly in tickets makes it easy for agents to see feedback without switching tools.
Take advantage of Zendesk's core satisfaction ratings by syncing feedback scores back to tickets.
Effortlessly create reports for a client or a group of agents. View survey scores, stats, trends, and leaderboards – or any other information you're looking to present or explore. Filter by company, customer, agent, or any synced Zendesk attributes. Drill down to see details for any specific stat or time period.
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