AI Support Agent by My AskAI

Ultimate affordable AI ChatGPT customer support agent to resolve Zendesk tickets

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

My AskAI is the ultimate easy-to-setup and affordable AI customer support agent for Zendesk.

Available 24/7 to answer your customers’ questions, trained exclusively on all your Help Docs, it knows everything about your business.

Save your company time and money, and allow your CS team to then spend more time on Customer Success, complex queries and higher-value customers.

⬇️ On average, SaaS and ecommerce businesses adopting My AskAI see their “human” support tickets fall by 78%, overnight — check out Customer.io's (SaaS) or Swytch's (ecommerce) Zendesk case studies.

Logos of companies using My AskAI's Zendesk AI agent

👉 Try it out today, with our 30-day free trial, then watch your support tickets fall away...

How does an AI agent in Zendesk work?

Once you've created your AI agent for Zendesk and trained it on your Help Docs, you can connect it to your Zendesk account.

Then it will act as your 1st line of support — deflecting over 70% of new customer tickets (thank you AI!). It does this by accurately answering your customer's questions using only knowledge from your Help Docs.

AI agent replying to all new cutsomer support Zendesk tickets

Your new AI assistant/chatbot can:

  • Automatically reply directly to customers contacting via any channel e.g. email, form submission
  • Draft replies, as an internal note, to assist your human agents to review before sending (it’s like having a ChatGPT copilot sitting in your inbox)
  • Reply back and forth with customers to solve complex issues
  • Intelligently handover conversations to your human agents at the right time
  • Adapt replies to your company’s style and tone, keeping the essence of your company’s brand by using “Custom instructions”

AI agent drafting internal note replies instead of direct replies to customers

You can also connect your internal APIs to provide your AI agent with more information about your customers, e.g. recent orders, subscription plan, and more.

Fun fact: We're also 10x cheaper than Intercom's Fin AI.

Agent copilot tool to draft instant AI replies to any ticket reply

See our full Zendesk setup help docs.

Key My AskAI Features

  • Sync Knowledge Sources and Websites: Add knowledge from Zendesk, Intercom, Freshdesk, Gitbook, Confluence, Google Drive, Notion, Sharepoint, Dropbox, Salesforce, OneDrive or any public website, all kept up to date, automatically.
  • Knowledge Improvement Studio: Identify knowledge gaps in your help documentation and use AI to generate new knowledge snippets to fill them so your AI can answer more.
  • Multilingual and Localization: Get AI responses in 100 languages with automatic language detection and localization.
  • Analytics and Insights: Understand what your customers are asking with AI-generated conversational insights on all your customer interactions
  • Alerting and Monitoring: Get notified when a new conversational topic has been identified by your AI or if a certain topic has been mentioned frequently in a short amount of time, so you can get ahead of issues.
  • Slack + Microsoft Teams Integrations (Internal Mode): As an internal chatbot for your employees (in Slack or Teams)
  • AI Email Assistant: Use your AI agent to automatically respond to emails (works with all email providers)
  • Integrate Customer Data APIs: Improve your AI agent’s performance by feeding in customer data so your agent can personalize its responses and respond to questions about order tracking and statuses.

Even more ways you can use your AI agent:

Tickets aren’t the only type of AI bot we can provide you with, My AskAI can also certainly help:

With My AskAI, you’ll be an AI maestro in no time!

App details

Works with
Support
Installs
10+
Author
My AskAI
Version
1.0.0
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Apps install directly into your account

What people are saying

5.0

(3)
3 reviews
Graziano
4 months ago

After exploring many options to integrate with Zendesk, we discovered MyAskAI and decided to give it a try. It turned out to be exactly what we were looking for. So far, the app has significantly reduced our wait times, first response times, and overall ticket backlog. The interface is easy to use and very user friendly and the team is incredibly helpful, supporting us every step of the way to achieve success!

Developer Photo
Response from developer
3 months ago

Love to hear this Graziano! Hitting all of our goals there and looking forward to working on getting your AI resolution up higher still!

Dominyka
4 months ago

This AI tool for Support has not only streamlined our support process but also made the agent workday more flexible. I highly recommend it for any team looking to elevate their support game!

Developer Photo
Response from developer
3 months ago

Thanks Dominyka :) Exactly what we like to hear!

Anonymous
4 months ago

We've had a great experience with MyAskAI so far - the integration with Zendesk is really helpful to keep our support agents' work in one place. The MyAskAI team has been really helpful in getting everything set up and customized to fit our needs.

Developer Photo
Response from developer
3 months ago

Glad to hear it! It's been great working with you so far :)

Displaying 3 of 3 ratings

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