Redact Attachments by Knots is designed to help you automatically remove or redact attachments in Zendesk tickets, saving storage costs and protecting sensitive information. With a simple setup, you can ensure all attachments are securely redacted, leaving only the essential ticket information.
Manually redacting attachments can be time-consuming and error-prone. The app automates this process, offering a seamless solution for your team.
Does Redact Attachment redact information from the ticket text?
No, it only redacts attachments. For text redaction, please use our Redact Tickets app.
How quickly can I set up the app?
The setup is quick and straightforward, taking just a few minutes.
Can I control which attachments get redacted?
Yes, you can create flows based on tags and automations to target specific attachments.
Is the redaction process manual?
No, it's automated. You trigger the process through Zendesk's automation features.
What happens to the redacted attachments?
They are replaced with an empty redacted.txt file, ensuring no sensitive data remains.
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