Revolutionize your customer service with Gleen AI Agent Assist, the hallucination-free AI sidekick that transforms agents into customer champions. This powerhouse tool supercharges your support team, dramatically boosting response speed and quality.
Say goodbye to language barriers and hello to efficiency - without expanding your headcount!
Key Benefits:
- Turbocharge Response Times: Cut average response time by 56%, leaving customers amazed at your lightning-fast service.
- Polyglot Perfection: Sound like a native in 90+ languages, breaking down communication barriers effortlessly.
- Quality on Steroids: Deliver consistently accurate, high-quality responses that hit the mark every time.
- Efficiency Explosion: Maximize your team's potential without the need for additional hires.
- Seamless Integration: Easy installation gets you up and running in no time.
- Fort Knox-Level Security: Your data is locked down tighter than a drum, ensuring peace of mind.
Core Features:
- Instant Summary of Customer Request: Gleen AI gives your agents a quick and clear snapshot of customer issues, so they can jump right into problem-solving.
- Sentiment Analysis: Our AI picks up on the nuances in customer messages, helping your agents respond with the right tone and empathy.
- Smart Knowledge Base Search: Gleen AI searches your knowledge base thoroughly and efficiently, bringing the most relevant solutions directly to your agents, instantly.
- AI-Powered Response Drafting: Let our AI craft pixel-perfect responses that your agents can quickly review and personalize, speeding up response times without sacrificing quality.
- Hallucination-Free Technology: Gleen's cutting-edge AI ensures responses are always rooted in fact, not fiction.
- Style Matching: Our AI learns and adapts to each agent's unique style, maintaining consistency across your support channels.
- Multi-Platform Sync: Seamlessly integrate information from external platforms, URLs, and files for a truly comprehensive support experience.
How it works:
- A customer query arrives in your inbox.
- Gleen AI instantly summarizes the request for easy understanding.
- Sentiment analysis decodes the customer's mood.
- A knowledge base search retrieves relevant information.
- AI drafts a response, matching the agent's style.
- Agent reviews, tweaks if needed, and sends it off.
The Results: Expect faster, higher-quality responses across the board, improved customer satisfaction rates, and a team of super-agents ready to tackle any challenge.
Don't just take our word for it. Here's what our customers are saying:
"Gleen decreased our average response time by 2 orders of magnitude, and the number of unanswered questions had been cut by more than 70%." - Matter Labs
Are you ready to transform your customer support from good to great?