Omneo is an omnichannel Clienteling, Loyalty and CX platform that allows retailers to create and use customer data in stores and online that primarily helps customers shop more and more often.
The Omneo Zendesk integrations enables Omneo clients to quickly access and edit customer profile and loyalty data directly within the Zendesk agent interface ensuring any changes are instantly synchronised back to the brands entire CX ecosystem.
With the Omneo Zendesk integration, agents can:
Quickly create and edit Omneo profiles directly in Zendesk
View or update data in Omneo directly from a Zendesk ticket
Open Omneo Clienteling directly from Zendesk
stores can use this feature to create rich proactive outreach communications that customers can reply to and also comply with the customers communication preferences and consent for brand initiated
Specific tags and attributes from Omneo Profiles can be pushed to Zendesk, to ensure inbound tickets are routed to the correct teams.
Apps install directly into your account
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