Omneo

Integrate Omneo CX with Zendesk

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Omneo CX

Omneo is an omnichannel Clienteling, Loyalty and CX platform that allows retailers to create and use customer data in stores and online that primarily helps customers shop more and more often.

The Omneo Zendesk integrations enables Omneo clients to quickly access and edit customer profile and loyalty data directly within the Zendesk agent interface ensuring any changes are instantly synchronised back to the brands entire CX ecosystem.

With the Omneo Zendesk integration, agents can:

  • View and create Omneo profiles directly in Zendesk

Quickly create and edit Omneo profiles directly in Zendesk

  • View Omneo rewards, aggregations and communication preferences

View or update data in Omneo directly from a Zendesk ticket

  • Open Omneo Clienteling from a Zendesk ticket

Open Omneo Clienteling directly from Zendesk

  • View and Create Zendesk tickets directly from Omneo

stores can use this feature to create rich proactive outreach communications that customers can reply to and also comply with the customers communication preferences and consent for brand initiated

  • Sync Omneo Profile Tags to Zendesk

Specific tags and attributes from Omneo Profiles can be pushed to Zendesk, to ensure inbound tickets are routed to the correct teams.

App details

Works with
Support
Author
Omneo
Version
1.0.0
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

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