Say goodbye to duplicate tickets and enhance your support efficiency with the Zendesk Merge Tickets app. This free tool automatically searches for and merges related Zendesk tickets, helping you maintain an organized and efficient ticket queue.
The Zendesk Merge Tickets app scans your existing tickets based on criteria you set — such as requester, subject, or ticket ID — and seamlessly merges them. It merges the newest ticket with existing ones, ensuring that all relevant comments are added for full context.
Click “Install” to start using the Zendesk Merge Tickets app today. It’s completely free with no hidden costs!
Looking for more automation? Explore AI Ticket Autofill by Knots — a powerful tool that extracts information from Zendesk tickets and auto-populates fields to save even more time.
At Knots, we specialize in automating Zendesk with out-of-the-box solutions that drastically reduce manual ticket handling, cutting costs and freeing up your agents. Contact our team to discover how we can further automate your Zendesk processes!
Apps install directly into your account
We have processed 51000 tickets at the time I am writing this review and saved $800+ that was previously spent on another merge app. This app is effecient and does what it says it does. The team at Knots.io are also extremely helpful, David & Hassan have gone the extra mile with us. This app is worth the time and effort, which btw it does not take much of 😁