Merge Tickets

Streamline Zendesk ticket management with automatic merging

Preview image of app
Preview image of app
Preview image of app

Say goodbye to duplicate tickets and enhance your support efficiency with the Zendesk Merge Tickets app. This free tool automatically searches for and merges related Zendesk tickets, helping you maintain an organized and efficient ticket queue.

How to merge tickets in Zendesk automatically

The Zendesk Merge Tickets app scans your existing tickets based on criteria you set — such as requester, subject, or ticket ID — and seamlessly merges them. It merges the newest ticket with existing ones, ensuring that all relevant comments are added for full context.

Key features of Zendesk ticket merge

  • Smart ticket consolidation: Automatically find and merge related tickets in Zendesk based on the criteria you choose.
  • Easy-to-use merging process: Simplify ticket merging with an intuitive interface and automated workflows.
  • Clear tracking: Tags and comments are added to merged tickets for easy tracking and reporting.
  • Efficient ticket closure: Automatically close secondary tickets after merging, reducing backlog and streamlining your support.

Benefits of merging tickets in Zendesk

  • Eliminate duplicate tickets: Keep your Zendesk support queue clean and organized by merging similar tickets automatically.
  • Boost agent efficiency: Save time by automating the search and merge process in Zendesk.
  • Improve customer experience: Provide faster responses by consolidating all information into the most relevant ticket.
  • Ensure consistent issue resolution: Link related tickets in Zendesk to give agents a comprehensive understanding of customer issues.
  • Enhance support efficiency: Reduce backlog by linking and closing tickets automatically in Zendesk.

Get started with Zendesk Merge Tickets for free

Click “Install” to start using the Zendesk Merge Tickets app today. It’s completely free with no hidden costs!

Looking for more automation? Explore AI Ticket Autofill by Knots — a powerful tool that extracts information from Zendesk tickets and auto-populates fields to save even more time.

Knots: Your Zendesk automation partner

At Knots, we specialize in automating Zendesk with out-of-the-box solutions that drastically reduce manual ticket handling, cutting costs and freeing up your agents. Contact our team to discover how we can further automate your Zendesk processes!

App details

Works with
Support
Installs
100+
Author
Knots
Version
1.0.0
Price (USD)
Free

Apps install directly into your account

What people are saying

5.0

(1)
1 review
Lilian
3 months ago

We have processed 51000 tickets at the time I am writing this review and saved $800+ that was previously spent on another merge app. This app is effecient and does what it says it does. The team at Knots.io are also extremely helpful, David & Hassan have gone the extra mile with us. This app is worth the time and effort, which btw it does not take much of 😁

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves