CSAT-Timer

Boost Zendesk efficiency Smart closures, custom timers, and seamless feedback.

Preview image of app
Preview image of app
Preview image of app

OmniWise

This App requires access to the conversations API(SUNCO API) for advanced customizations (included in Zendesk Suite Professional plans or above).See Sunshine Conversations for more information. Don't worry in case your plan doesn't support SUNCO API, we’ve got you covered with alternative options to ensure you can still benefit from the app.

Do you need a way to gather CSAT while you are Turning messaging channels to Session Based?

Are you searching for a smarter way to manage customer feedback in Zendesk?

Are your agents spending valuable time managing unnecessary reopened tickets?

Look no further.

Introducing CSAT Timer, that automates ticket closure based on custom satisfaction timers, freeing your agents to focus on more critical tasks.

How does it work?

CSAT Timer lets you set customizable rules to start timers based on your messaging channels. When satisfaction is offered via a specific channel, a new timer will be created in the ticket sidebar, displaying the time progress. If the timer expires before the user responds, the ticket will be automatically closed, tagged with Closed-by-CSAT-APP, a notification will be sent to the topbar app informing the assignee of the closure. This timer will help you to gather CSAT without giving up CSAT, and your messaging channels will turn to Session Based as you wish.

Why CSAT Timer?

  • Session Based On Messaging:if you want to turn your messaging into session based, you will directly close your messaging ticket when the ticket is resolved. This will allow your customers to create new conversations in Zendesk! But unfortunately, you must give up CSAT.

  • Ultimate Flexibility in Rule Creation:Set specific rules for each sub-channel or streamline with a single rule for the main channel. Customize satisfaction timers to fit your workflow.

  • Unified Rule for All Channels: Simplify ticket management with a master rule across social and messaging channels, even for Zendesk plans without Sunshine Conversations, providing a seamless and unified approach to handling customer feedback.

  • Automatic Follow-Up Tickets: Automatically generate follow-up tickets for closed ones, ensuring continuity in conversations and preventing any important details from being missed.

  • Seamless Security and Authentication: CSAT Timer requires admin authorization through admin panel to function, ensuring secure access with a quick and easy setup.

  • Flexible Access Control: Admins can effortlessly manage who has the ability to create rules. This feature provides a straightforward and flexible way to ensure the right team members have the appropriate permissions.

Powered by Omni Factors.

App details

Works with
Support
Author
Omni Wise
Version
1.0.0
Price (USD)
Free 7-day trial, then $2.50 per agent, per month

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