SwiftCX’s AI Copilot leverages the power of generative AI to help make it easy for agents to delivery amazing customer experiences. By combining industry leading generative AI models, such as ChatGPT, with our own proprietary AI models, we help agents increase efficiency and quality hassle-free.
AI Insights: - Empower agents with helpful insights about the customer - Make every agent an expert, with workflow assistance - Ensure the right ticket goes to the right agent using our intent and sentiment analysis
AI Replies: - Allow agents to craft best-in-class replies in a seconds, not minutes - Help every agent produce the same quality as your best agent - Give agents the right information for their reply, within a matter of clicks
AI Notes: - Summarize long threads in seconds - Create detailed and accurate wrap-up notes within a few clicks - Customize notes for different needs Our Copilot can reduce agent effort/time per ticket by 20-60%, depending on the nature of your business.
SwiftCX is building the future of support tools. We want to make it easy to run a high performing support operation. And we know intimately what it takes to do that since our founder spent the last 20 years building and scaling support teams of all sizes. We also have an active advisory board, comprised of support leaders and workforce management leaders, who collectively have over 100 years of experience in the support industry.
We take pride in being able to say, "For support leaders, by support leaders".
SwiftCX is truly transforming Customer Support with its AI-driven product. Not only it simplifies workflows, but it also empowers teams to focus on meaningful interactions that boost customer satisfaction. By enabling proactive support, SwiftCX has improved our efficiency and strengthened customer relationships. It’s a must-have solution that I highly recommend for any support team looking to level up their customer operations. SwiftCX is going to be your best friend!
SwiftCX is an awesome app built and supported by a great team! Our agents loved incorporating AI features in customer responses, and feel the app has made them more efficient. I personally love the reporting features and how invested/communicative the SwiftCX team is. 10/10 would recommend SwiftCX to a friend!
The SwiftCX team and their product has been nothing but amazing. If you are looking for an AI to kick start your customers experience, SwiftCX is the company you should choose. We had vetted other companies when deciding which AI would work best for our company and I am so glad our decision was to use SwiftCX. The response to our customers and the ability for our agents to use the tools at their fingertips has been amazing. We have seen a dramatic decrease in our response times to customers and our customer satisfaction scores have gone up. Our agents feel confident when responding to customers and now have the ability to truly understand the customers issues from a 360 degree view.
Thank you, Kylene! It has been such a great opportunity to work with you and your team to dial in our AI Copilot and AI Agent. And really wonderful to see all the progress!
The team at SwiftCX is revolutionizing the way customer-centric experiences are being built. They have a deep understanding of the needs and challenges faced by CX leaders in their daily operations and reporting. Their app provides flexibility to our team and agents, allowing them to focus on more meaningful work that enhances customer satisfaction and drives long-term growth. SwiftCX has helped turn my vision of fostering long-term loyalty through proactive customer service into a reality. Their solution is a game-changer for any support infrastructure.
Thank you, Leanna. We really appreciate your trust and confidence in what we have to offer. We look forward to continuing to help your team leverage AI to increased productivity and CSAT!
I've seen this through iterations from early on and it has improved over time due to the care and thoughtful development by the SwiftCX team. This is an indispensable tool for any support and customer facing org looking to provide a world class customer/client experience.
Thanks, Narin. We've appreciated your support throughout our journey. Your enthusiasm for what we are building and our overall vision is so validating. Thank you!
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