Relay

Create & send WhatsApp and SMS campaigns with this app by Zendesk Labs.

Preview image of app
Preview image of app
Preview image of app

Relay é um aplicativo desenvolvido pelo Zendesk Labs que envia mensagens de saída pelo WhatsApp e SMS. Para ver descrições e instruções de instalação em português, por favor visite esta página.


Relay es una aplicación creada por Zendesk Labs que envía mensajes salientes a través de WhatsApp y SMS. Para ver descripciones e instrucciones de instalación en español, por favor visite esta página.


Relay is your proactive WhatsApp & SMS bulk messaging tool, created by Zendesk Labs. What are some reasons to leverage Relay? Common use cases include

  • Proactively communicating service incidents
  • Targeting VIP customers for special events, promotions, etc
  • Communicating with attendees of special events
  • Soliciting additional feedback from loyal customers

With Relay you can:

View a summary of your templates

  • View & preview all WhatsApp and SMS templates created for your channel integrations
  • View status for all WhatsApp templates submitted to Meta

Create a new template for WhatsApp or SMS

  • Submit templates to Meta for approval using rich text
  • Insert dynamic values from your user’s existing data to personalize templates
  • Include images, headers, call to action links and buttons, and quick replies

Send bulk campaigns

  • Send a message to end users in your Zendesk instance
  • Create your audience using Zendesk search on user data (up to 1,000 users at a time)
  • Manually include or exclude contacts in a campaign audience
  • Automatically protect users from receiving duplicated messages
  • Populate dynamic variables in personalized templates
  • View the status of campaign sends as it progresses

Learn more about configuring the app, creating templates, and sending templates at this Help Center article.

This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

What you need to know about Zendesk Labs:

This app is made by Zendesk Labs where cutting edge solutions are tested. The app may not be feature complete, may contain bugs and may be withdrawn at any time.

To learn more about Zendesk Labs projects, and get engaged in the process, please visit our website.

By enabling this app, you agree to the Built By Zendesk Application Agreement.

App details

Works with
Support
Installs
200+
Version
2.5.2
Price (USD)
Free

Apps install directly into your account

What people are saying

4.0

(2)
2 reviews
Support
8 months ago

Everything was installed according to the steps in this documentation, however it remains on the "Synchronizing with meta" screen

Elaine Tan
8 months ago

Dear Zendesk Team, I wanted to take a moment to share some feedback from my working group on the Relay App. We hope this can be forwarded to your developer team, as we genuinely love using Zendesk and we look forward to the continuous improvement of new functions. How Our Customer Service Support Intends to Use Relay: • While Zendesk sees this as a marketing feature, our support team finds it useful for following up with customers when we only have their phone number and prefer not to call. • For example, we’ve created a generic follow-up message template in Relay. • To execute this, we will create end-user profiles in Zendesk and add tags to them, allowing us to select the specific audience to send notifications. Our Marketing’s Perspective on Using Relay: • Our customer base does exceed the 1,000 free tier limit, thus it is not cost-effective to use Relay for large-scale campaigns. • For many companies, including ours, we would prefer to use our own CRM software for unified campaign management rather than relying on Relay, which is limited to WhatsApp or SMS. • There are also concerns about the lack of an Unsubscribe Button in WhatsApp, which could lead to customers blocking our official WhatsApp Business Account if they continue to receive unsolicited campaigns. • Therefore, our marketing team still prefer to stay with our own CRM, focusing on push notifications via mobile apps and EDM/newsletters etc. These methods allow us to track performance and SEO, which is a feature currently unavailable in Relay. We hope this feedback is helpful and we look forward to seeing how Relay evolves.

Displaying 2 of 2 ratings

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