OmniSun

Send Proactive WhatsApp messages over Zendesk

Preview image of app
Preview image of app
Preview image of app

OmniSun app will require you to have a Zendesk Suite Professional or Enterprise package. If you would like to learn more about upgrading to Zendesk Suite Professional or Enterprise, please contact your Zendesk representative who will be really glad to help.

Easy setup, user friendly design will make your customers & agents happy. If you want your agents to reach your customers via WhatsApp directly by just clicking a few buttons, don't hesitate to read the rest!

OmniSun MAKES YOU!

  • Integrates seamlessly with Zendesk & Sunshine Platform.
  • Send templates instantly.
  • Send notifications with videos, documents, and images.
  • Allow agents to preview the WhatsApp template before sending.
  • Sends bulk notifications using .csv files.
  • Solves the Facebook 24h response limit issue.
  • Solves the creation of different tickets for sending/receiving WhatsApp proactive messages.
  • Supports template messages in multiple languages.
  • No Need for Facebook Authentication to create Templates.
  • Support Zendesk Placeholders usage in WhatsApp Templates.

What do you need to use this Application

  • Admin access to Zendesk Support (Preferably Owner Account to Authorize).
  • Zendesk Chat & Messaging enabled.
  • Sunshine Conversations API & Zendesk API OAuth Client creation.

For Automated Auto Responder For Each Conversation & Automated Proactive Messaging System via Triggers please contact us. Extra cost may occur.

App details

Works with
Support
Installs
Less than 5
Author
Omni Wise
Version
1.4.2
Price (USD)
Free 5-day trial, then $250.00 per month

Apps install directly into your account

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