Phrase for Support

Seamless Support Worldwide: Enhance Service, Optimize Costs

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Phrase is a leading translation management platform, offering a comprehensive platform of connected translation tools that’s intuitive to use and simple to integrate.

We’re transforming language tech with our future-facing AI technology, giving people the content they need, in the language they speak.

Whether it’s for technical teams, an employee help desk, direct customer support operations, or outsourced services, Phrase ensures that content always hits its mark by being on-brand, consistent, and culturally resonant.

Phrase provides a simple, plug-and-play solution with Zendesk Support tickets for real-time translation of conversations between customers. This enables you to instantly serve customers worldwide in their native languages, regardless of the availability of agents or the languages they speak.

Key Benefits

Improved Operational Efficiency: Drive operational efficiencies by eliminating language barriers. When agents understand customer issues quickly, they can solve problems faster.

Enhanced Customer Experience: Boost customer satisfaction by assigning the most suitable agent to a ticket, regardless of language. Agents can translate tickets and respond in any language, ensuring 24/7/365 support no matter where they are in the world or the language they speak.

Scalability: Provide consistent support across existing markets and expand seamlessly into new markets without the need to hire or train additional agents.

Flexibility & Agility: Manage peak-season volumes and support diverse languages without reallocating resources or budget.

Features:

-Advanced Machine Translation: Always have the best MT engine at your fingertips, ensuring unmatched quality for every translation job. Our future-facing AI evaluates context, language pair, and content type to automatically select the ideal engine

-Seamless integration: Fully integrate existing Phrase Language AI profiles and custom settings, delivering large volumes of high-quality, cost-effective translation throughout your organization.

-Phrase NextMT: Unlike generic machine translation engines, Phrase NextMT adapts to translation memories to enhance translation quality. Wherever a partial match is found, it will automatically complete the missing content.

-Secure Communication: Ensure secure customer communication without interruptions. Our platform avoids the risks associated with public translation platforms that lack necessary security accreditations and fail to meet internal compliance standards.

App details

Works with
Support
Installs
Less than 5
Author
Phrase
Version
1.2.9
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

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