Surveypal CXM

Advanced Customer Feedback Analysis for Customer Experience Management

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Surveypal CXM provides a complete view of your customer journey, helping identify challenges and spot opportunities for growth in key touchpoints. Designed to work seamlessly with Zendesk, Surveypal CXM delivers deep insights that drive smarter decisions and help you put your customers first. Here's how Surveypal CXM empowers your business:

In-Depth Journey Analysis

Get a clear picture of your customer journey from start to finish. Surveypal CXM pinpoints crucial themes in every touchpoint, helping you see where customers are happy and where they’re facing issues. By analyzing feedback at every step, you can understand their experience better and make improvements that matter.

AI-Powered Insights

Our AI-powered sentiment analysis goes beyond basic feedback. Surveypal CXM adds context to customer emotions by considering the specific touchpoints they’ve interacted with and other relevant customer data. This helps you understand not just what customers are saying, but why they feel the way they do.

Advanced Feedback Analysis

Surveypal CXM dives deep into customer feedback, analyzing open comments from various sources, including Zendesk CSAT surveys and other survey tools. With advanced theme and topic analysis, you’ll discover the key drivers behind customer satisfaction and dissatisfaction, giving you actionable insights for improving your overall strategy.

Real-Time Insights and Shareable Reports

Stay on top of customer feedback with real-time data. Surveypal CXM makes it easy to generate summary reports with clear recommendations that you can share across your team. This ensures that everyone is aligned and focused on what really matters to your customers.

Closing the Loop with Customers

Follow up with individual customers by easily identifying original Zendesk tickets and survey responses. Surveypal CXM helps you close the loop by addressing specific concerns, boosting customer loyalty, and improving the overall experience.

Enhance Your Zendesk Capabilities

Surveypal CXM is the perfect complement to Zendesk AI and Explore reports. It provides a deeper level of analysis that can be used to refine your customer strategy and ensure you’re making decisions based on a full understanding of your customers’ needs.

17 Years of Experience You Can Trust

With over 17 years of experience and more than 600 happy customers worldwide, Surveypal is a trusted name in customer experience solutions. Our dedicated support team is always here to help, and we offer professional services to ensure you get the most out of our platform. Surveypal CXM gives you the tools to make data-driven decisions, enhance the customer experience, and create a truly customer-centric organization. Get started today!

App details

Works with
Support
Author
Surveypal
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

What people are saying

5.0

(8)
7 reviews
Netthandelsgruppen As
almost 3 years ago

Working with Surveypal and the team has been amazing. They have a great product that works well and gets you the insight you need from your customers. They walked us through every step of the way and got us up and running with a great user experience. I highly recommend using their app for getting NPS scores and feedback from email and other channels. Thanks guys!

Anonymous
over 3 years ago

great

Evelyn Wolf
over 3 years ago

We tried to implement the NPS with several other providers before we found Surveypal. Surveypal is the single provider that could meet all of our requirements and already had a seamless integrations with Zendesk in place. Their support while setting up our surveys was fast, very friendly and really walked the extra mile to make sure all our surveys are set up in the way that we had imagined. Furthermore, there product is visually appealing and I'm looking forward to get a lot of helpful insights from our customers directly in our reporting in Zendesk.

Victor Alekhno
over 4 years ago

We are using Zendesk solutions in several of our projects. All of us know, how it important, to understand the needs of end-users. But from another side, users don`t want to answer all these ordinary questionnaires, because we have it a lot on every step. In this situation Surveypal helps us) Easy questions-answers, nice pictures, and a lot of fun give us more responses from end-users and many more possibilities to increase our products! Thanks a lot to Surveypal team)

Teemu Lindberg
over 6 years ago

We have been using Zendesk from 2012 and started using Surveypal about six months ago in hopes of getting reliable feedback from customers. We got personal help from Surveypal to make sure we have a smooth start and it surely was. Surveys are really easy to create and manage and all works perfectly on computer, phone or tablet all alike. Results are easy to see and all can be sent back to Zendesk automatically for easy reporting. We are looking forward to utilize Surveypal even more in future.

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