evaluagentCX

Quality assurance and agent improvement for a great customer experience.

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

evaluagent’s award-winning Automated Agent Improvement and Engagement Platform, evaluagentCX, helps contact centers improve the quality of sales and service interactions and provide an elevated and differentiated Customer Experience (CX).

evaluagentCX is the only platform to connect out-of-the-box, customizable and AI-driven insights from 100% of conversations to automated Quality Assurance (QA) and agent-improvement workflows, and with the right level of human and HR oversight.

By acting as a QA co-pilot, evaluagentCX identifies the must-monitor interactions, delivering time and process efficiencies and enabling rapid, measurable agent performance improvements through targeted coaching – empowering agents to play an active part in their development.

Agents are empowered to play an active part in their learning, with gamification and community features driving engagement and a positive employee experience that rewards, recognizes, values, and actively listens to them.

evaluagentCX is packed with all the features you need to drive improvements in your operation:

  • Quality Management
  • Reporting & Analytics
  • Auto & AI scoring
  • Calibration
  • Coaching & Feedback
  • Agent Engagement
  • Integrations with CRM, Web chat and ticketing providers

Get started today!

App details

Works with
Support
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

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