Try Stylo Scores for free for the first 14 days! No credit card required.
Stylo Scores computes three key emotions in every customer interaction: frustration, urgency, and delight. These scores are added as ticket fields that update every time a ticket is changed, showing your team the current and changing emotional state of your customers based on their ticket content, with no training necessary.
Use Stylo Scores to create Zendesk triggers and automations that notify you or your team about frustrated customers, urgent inquiries, and help prevent messy escalations. With our Score Management capabilities, you can see how many tickets fall into a “high”, “medium”, or “low” category for each score and fine tune score settings to match your team's needs. Automatically boost a ticket's priority in the queue, or even send a Slack message to a channel when a high value customer reaches out.
For an even closer look into what your customers are saying, Stylo Categorization can help you gain insight into what products people are asking about, what issues they're experiencing, and help you see how often these issues are occurring. It takes less than five minutes to set up, and uses processes you're already familiar with in Zendesk.
Get powerful insights into your ticket queues. Explore and compare customer sentiment over time, examine agent performance trends, and track key metrics at a glance. Quickly spot standout agents who are crushing their queues, unusually frustrated customers, and even tickets that are taking longer to resolve. We'll help you hone in on the important things to make positive changes quickly. Sharing your findings is a breeze - just export the reports to share across your organization.
Learn more at askstylo.com and reach out to us with any questions!
Apps install directly into your account
We mainly use automatic categorization and tagging, to pre-sort out tickets and route them to the correct queue. Predictive CSAT was less relevant for us as we already have 15% CSAT response rate.
On the surface it sounds pretty useful, but once you start getting into the advanced triggers, views, and notifications it’s pretty incredible. Unlike a lot of alternatives, the scores update every single reply and keep track of what’s happening. Love working with their team!
Stylo scores have helped us get insight into what’s happening in realtime without surveys. Only downside is that it only works on English tickets today. Please add multilingual support!! Really easy to set up, and Noah was really helpful with all our questions.
Super accurate sentiment scoring has been really helpful to escalate issues that need attention right now. Stylo Scores works better than any other that we've tried, takes no setup, and we've been able to trust the ratings with a high level of confidence.
We used AskStylo at my last company and I carried it over to my new team. We use the custom tagging feature to categorize our incoming messages to make them easy to triage and assign, and the sentiment scores to escalate when a customer gets upset. It's also great for spot-checking tickets to ensure a positive customer experience. We have a super high ticket volume so it can be tough to QA tickets unless you have something like this to surface up problems. It's a great tool that's been very reliable for us.
Displaying 5 of 11 ratings
More ratings