Support Sidekick AI
Support Sidekick provide AI superpowers for your support team. Support Sidekick uses your Zendesk history + GPT so your agents can send better responses at less cost.
- Drafts read-to-go before you even open Zendesk
- Relevant conversations give your agents the context they need
How it works
When you receive an email in Zendesk – before your team even touches a ticket – Support Sidekick will:
- Analyze the email to extract any questions, intent, or tone
- Search through your closed ticket database to find the tickets most relevant to the customer's question
- Display the most relevant threads in the Zendesk sidebar
- Use GPT3 to write a Draft in Zendesk based on your previously answered tickets