Chatdesk Trends

Automatic real-time customer insights from all your channels on one platform.

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Companies who integrate Chatdesk Trends with Zendesk see the following impact:

  • 10% Increase in conversion from website changes
  • 15%+ Reduction in customer contacts
  • 1000+ Hours saved per year from previous manual tagging & reporting.

All your feedback from every channel - all in one place.

All your feedback from email chat, social, surveys, and more are automatically aggregated into one place, making it easy to spot patterns in what customers are saying and find new growth opportunities.

The most accurate tagging - done automatically.

Chatdesk has 90%+ average tagging accuracy across 70+ tags, including your own custom tags and filters. #easy.

Find exactly what you need and export it in a flash

Looking for something specific? Chatdesk provides natural language search across every message. Or if you just want the gist, our machine learning tools (powered by GPT-3) generate automatic feedback summaries for easy skimming. And it all seamlessly exports to CSV or your data warehouse.

Features you'll love:

  • Free E-mail and Social Media Word Cloud Generator from your social
  • Customer Sentiment Analysis by category
  • Customer Trends Report Over Time

Click to see a demo.

Integrate Trends with your Zendesk:

  • Get granular insights. Top reasons for contact, Product defects, Shipping issues, Top reasons for returns and cancellation, Website / App bugs.
  • Drive business impact. Reduce contact volume, Improve self-service, Increase website conversion, Product merchandising, Increase repeat sales, Powerful reporting for executives, Benchmarking trends over time

App details

Works with
Chat
Author
Chatdesk
Price (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

What people are saying

5.0

(4)
4 reviews
Mia
about 2 years ago

I've used Chatdesk for a couple of years now and I have to say, it has become a key tool in our tech stack. At the beginning of our partnership, I started using Trends, then added Shift, and finally added Teams this year. The interface is intuitive and user-friendly, making it easy for my team to use. One of the things I love most about Chatdesk is its ability to streamline my workflow. It has a range of features that helps improve the customer experience and has increased efficiency, saving me a lot of time and hassle. Another standout feature of the Chatdesk is its excellent account management. Aneto and Kayla are fantastic partners to our brand and are interested and committed to the success of our partnership. Overall, I am incredibly impressed with Chatdesk and highly recommend it to anyone looking for a reliable and efficient tool for improving Customer Experience.

Matt Case
almost 4 years ago

If you're wasting time sifting through your support tickets to get "insights", building categories for the type of feedback and trying to unearth learnings and constantly feeling like you're losing time then look no further... honestly, chatdesk trends helps me not smash my head in with data overload when trying to get customer insights, understand WoW changes in ticket sentiment, to exploring new cluster of feedback/issues that are popping up easily. It has allowed us to search keywords across all customer feedback and stop wasting time going through individual tickets/messy data to get to those useful insights to improve our product experience. If you are running into the same problem just try Chatdesk Trends once and you'll see

Anonymous
over 4 years ago

Chatdesk is a great tool for getting insights from our email and social channels. We're able to add custom tags to our dashboard around our new campaigns to keep a close pulse on customer reactions. It's been super helpful for monitoring sentiment and keeping a close eye on customer reception and response.

Deniece
over 4 years ago

Such an easy way to categorize,display, and report our voice of the customer. Not only is this great for Customer support but for marketing as well. Definitely will help you find the greatest areas for driving business impact. Extremely easy set up.

Displaying 4 of 4 ratings

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