Companies who integrate Chatdesk Trends with Zendesk see the following impact:
All your feedback from email chat, social, surveys, and more are automatically aggregated into one place, making it easy to spot patterns in what customers are saying and find new growth opportunities.
Chatdesk has 90%+ average tagging accuracy across 70+ tags, including your own custom tags and filters. #easy.
Looking for something specific? Chatdesk provides natural language search across every message. Or if you just want the gist, our machine learning tools (powered by GPT-3) generate automatic feedback summaries for easy skimming. And it all seamlessly exports to CSV or your data warehouse.
I've used Chatdesk for a couple of years now and I have to say, it has become a key tool in our tech stack. At the beginning of our partnership, I started using Trends, then added Shift, and finally added Teams this year. The interface is intuitive and user-friendly, making it easy for my team to use. One of the things I love most about Chatdesk is its ability to streamline my workflow. It has a range of features that helps improve the customer experience and has increased efficiency, saving me a lot of time and hassle. Another standout feature of the Chatdesk is its excellent account management. Aneto and Kayla are fantastic partners to our brand and are interested and committed to the success of our partnership. Overall, I am incredibly impressed with Chatdesk and highly recommend it to anyone looking for a reliable and efficient tool for improving Customer Experience.
If you're wasting time sifting through your support tickets to get "insights", building categories for the type of feedback and trying to unearth learnings and constantly feeling like you're losing time then look no further... honestly, chatdesk trends helps me not smash my head in with data overload when trying to get customer insights, understand WoW changes in ticket sentiment, to exploring new cluster of feedback/issues that are popping up easily. It has allowed us to search keywords across all customer feedback and stop wasting time going through individual tickets/messy data to get to those useful insights to improve our product experience. If you are running into the same problem just try Chatdesk Trends once and you'll see
Chatdesk is a great tool for getting insights from our email and social channels. We're able to add custom tags to our dashboard around our new campaigns to keep a close pulse on customer reactions. It's been super helpful for monitoring sentiment and keeping a close eye on customer reception and response.
Such an easy way to categorize,display, and report our voice of the customer. Not only is this great for Customer support but for marketing as well. Definitely will help you find the greatest areas for driving business impact. Extremely easy set up.
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