AI Agents for Your Zendesk Workflow

Macha AI is a platform that helps you build an AI agent for your specific support workflow — inside and outside Zendesk.

Our Autonomous Agents can automate workflows on Zendesk or even your external tools (Confluence, Stripe, Shopify and more...).

Our Agent Copilot helps your agents solve tickets faster — through the Macha widget right inside Zendesk.

🔧 Build any AI agent — in minutes

Write instructions in plain English. Pick the tools and knowledge sources each agent can use. Build one agent for triage, another for knowledge base lookup, another for bug escalations — each scoped to the exact tools and data it needs.

And yes — we've built an AI agent that helps you build AI agents.

⚡ Automate any Zendesk workflow

Decide which ticket gets processed by which agent via Zendesk or custom webhook triggers. Each agent then runs all the actions it's been assigned to execute — assign ticket, change status, add suggested reply for agent review, reply to customer…

What part of the workflow you want to automate is yours to define.

🔌 Your full support stack, connected

Macha is the layer that ties every tool you already use into your support workflow. Macha Agents can pull records from Google Sheets, post messages to Slack, update your Airtable, charge or refund in Stripe, reference Confluence docs — with read and write access scoped to exactly what you allow.

🔗 Connect your niche tools and APIs

Got an internal tool no other AI platform integrates with — a legacy database, a knowledge base repository, a custom API? Macha connects to it directly.

Build it yourself with our AI tool builder, or have your dev team wire it up in minutes.

No consulting contract. No multi-month implementation. Get your agent running fast.

👩‍✈️ 🤖 Two ways to work

👩‍✈️ Zendesk Copilot — the Macha widget opens as a side pane in your Zendesk ticket view. @-mention any agent and help your agents solve tickets faster.

🤖 Autonomous Agents — set up triggers, instructions, tools, and sources, and let them run autonomously on Zendesk tickets.

Got questions? Learn more at getmacha.com.

Book a demo or onboarding session: Book a quick slot

Data Security at Macha AI

We prioritize data security to ensure your information remains safe. Here's how we protect it:

• Minimal Data Storage: We only save what's essential — AI-generated content — while excluding customer details and tickets.

• Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security.

• PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored.

View our Privacy Policy. Learn about our Security. Learn how we Protect and Process Data.