We’re Connect, a global business communications expert with over 30 years’ of experience and unparalleled industry skills. We have a clear and simple purpose; to help people communicate better. We make this happen by powering frictionless customer journeys over secure networks that benefit organisations, their people, and their customers, building towards a brighter, more sustainable future for all three. Leveraging our customer-focused and service-led approach, we utilise our expertise in CX and automation to orchestrate connected experiences. And while we are trusted by many technology vendors, we’re independent of all of them, enabling us to make the complex simple.
We combine global contact centre and customer experience expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple.
We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
As a Zendesk Adcance Partner, we offer exceptional capabilities in extracting unparalleled value from data and AI, paving the way for deeply connected, personalised end-to-end customer and agent experiences. And by harnessing the power of Zendesk, we break down barriers and transform your customer service interactions into meaningful and lasting connections.
Our collaborative ecosystem ensures seamless data sharing, advanced analytics, and workflow automation, ultimately positioning Connect as the preferred technology partner for organisations seeking to drive innovation and create truly frictionless customer journeys.
Connect stands out for our proven track record, implementing solutions that consistently earn industry accolades, showcasing our commitment to excellence and innovation.
With a footprint in key markets such as the United Kingdom, South Africa, India and North America, we bring global expertise to organisations seeking transformative solutions.
Connect360 is a continuum of dynamic and comprehensive modular services that adapt to your technology lifecycle to meet your specific contact centre and CX requirements. Connect360 gives you access to our full range of specialist advisory, technical, support and service skills, coupled with insights and recommendations to analyse, design, build and run your customer engagement solution.
Connect with us today to discuss our capabilities. Visit our website Connect or via email info@weconnect.tech
B-BBEE Status Connect SA is a level two BEE Contributor.
