Kellin and Megan were absolutely fantastic to work with throughout our Zendesk implementation. Their knowledge, responsiveness, and attention to detail made the entire process seamless and stress-free. They took the time to understand our team's unique needs and customized solutions that truly enhanced our workflow. From setup to training and post-launch support, both Kellin and Megan were always available to answer questions, provide guidance, and offer proactive suggestions to help us get the most out of Zendesk. Their professionalism and friendly approach made them a pleasure to work with. Thanks to their support, our transition to Zendesk has been smooth and successful, and our team is already seeing improvements in efficiency and customer satisfaction. We’re truly grateful for their partnership!

It has been a pleasure working with Boyce on the past two projects. Boyce's professionalism, expertise, and exceptional customer service have stood out every step of the way. His extensive knowledge and willingness to help have made a significant impact, not only improving our productivity but also streamlining our processes for long-term success. Boyce not only met but exceeded all my expectations. The Omi-channel process and reporting we’ve implemented will be invaluable in helping us grow and setting us up for success, both now and in the future. Boyce's dedication and commitment to excellence are truly commendable, and I highly recommend his services to anyone in need of top-tier expertise. Thank you for your outstanding support! Angie Ivey

We’ve been partnering with Envoy for over 2+ years on various projects. I am truly amazed at the exceptional professional service, collaboration, expertise and flexibility that Envoy has delivered every time. Recently, we just completed a Help Center Phase 2 project that extended over 6 months. Our leadership team and key stakeholders were extremely satisfied with the success and deliverables that were on time and under budget. During the project, our team threw several additional requirements at the Envoy team. They were solution oriented and went beyond the extra mile. The Envoy team that supported us were Kate, Lauren, Jon and Ed were fantastic throughout the journey. Furthermore, this Envoy team was incredible at launch time being there to ensure things went smoothly. The communications were phenomenal and very timely to keep things moving forward. We consider Envoy a true partner and would not hesitate to reach out for any future needs.

I had the pleasure of working with Heather on the implementation of our ZenDesk instance, and I couldn’t be more impressed with her professionalism and expertise. From the start, Heather was incredibly personable, making the entire process smooth and enjoyable. She demonstrated a deep knowledge of ZenDesk and was flexible in adapting her approach to meet our unique culture and specific needs. Heather went above and beyond to ensure that we were educated thoroughly from the ground up, taking the time to explain things clearly and patiently. What truly set Heather apart was her commitment to our success. She continued to offer timely, accurate support throughout the implementation process and beyond, making sure we were completely comfortable and confident with the platform. Additionally, she provided us with valuable resources to help us become self-sufficient once our agreement ended, ensuring we had everything we needed to maintain and optimize ZenDesk moving forward. I highly recommend Heather to anyone looking for an expert consultant who is not only knowledgeable but also genuinely invested in their client's success.

We had an excellent experience working with Envoy for our Zendesk implementation! Kellin, Lauren, Rob, and the whole team were organized, communicative, and supportive throughout the whole process. They really took the time to understand the scope of work and our unique needs, and provided recommendations about how best to configure and leverage the system. I can't say enough about how transformative Zendesk has been for us (a small customer service team at a growing CPG company). We are now able to much more easily prioritize tickets and answer consumer questions using the Guide function. Being able to generate reports using Explore has been a total game changer! Overall, I can't say enough good things about our experience.