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We could not be happier with our partnership with Aide. We have worked closely with them to build our library of topics and examples, automate the identification and treatment of these topics, and even develop rules around and then execute a test using generative AI. Aide has been a wonderful partner and my team has benefitted GREATLY by learning from them and leveraging their incredible technology.
Aide has been incredibly helpful in detecting topics and reporting root causes of support requests over both email and our in-app chat, allowing us to optimize our app user experience and reduce the incoming support load. Our agents are also starting to use Aide’s drafts without needing to change much from the draft, which is really amazing to see!
Really great approach and strong answers out of the box. Ability to grow into your AI journey at your own pace starting with suggested responses, macro suggestions or precanned messages and then slowly automate once your confident. Can use data from a variety of knowledge sources as well as Zendesk ticket fields. The team worked really hard to help us onboard and set up and were willing to hear our suggestions and bulk import for initial setup.
We super recommend Aide application! This is veryfull and useful AI application! This app help us a lot to identify oportunities and also to improve our customer experience! Plus, AIDE app also improved our KPI due to faster answer and faster tickets resolution! They support team are great!
Our support team is super happy with Aide for AI responses, it was surprisingly good out of the box! We were also able to connect our Shopify store to Aide so it can see orders and generate accurate personalized responses for each customer. It’s really good and gives us perfect responses our agents would send and has become an indispensable tool for our team. We mainly chose Aide vs others was it had more features than other platforms and their UI is much better.
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