Time Tracking

Helps you track time spent on tickets.

Preview image of app
Preview image of app
Preview image of app

Dettagli app

Funziona con
Support
installazioni totali
10.500+
Autore
Zendesk
Versione
2.1.3
Prezzo (USD)
Free

Le app vengono installate direttamente nel tuo account

25 recensioni
Carolina Sola
28 days ago

There is no way to disable the time from starting as soon as you open the window and then It is not possible to edit a time already charged

Sam Illingworth
6 months ago

There's currently a bug in this app (Zendesk don't make it easy to report a bug, so I'm reporting it here.) I'm getting the error: "Did you follow the installation instructions for this app and configure both required ticket fields to appear on every ticket form? If not, please see these instructions and go to your ticket forms management page to finalize the setup. [form name] [form ID] Total time spent (sec) (18698182011933) Time spent last update (sec) (18698182019997)" but the form it names *isn't the one used by the current ticket*. The one used by the current ticket is already correctly configured I've worked around this by adding those fields to the other form.

Donovan Miner
over 1 year ago

We just started using this app to track time on calls. So far so good. We've got one minor question, though. Is there no way to *not* track time after the ticket is solved? Our users often leave the ticket visible in their browser for some time after solving their ticket and that time does not need to be tracked.

Aaron Peace
over 1 year ago

If you need help setting up reporting you can see the article below. Dear Developers; This should be added to the App Overview page somewhere such as the "How to install" page: https://support.zendesk.com/hc/en-us/articles/4408825230490-Time-Tracking-app-Metrics-you-need-to-be-measuring HELP: We need to be able to report on agent time activity across any/all Ticket per day/week/month but the metrics dont seem to work unless a Ticket has been closed. Can you provide a report recipe for this?

Alper Ulugbay
almost 2 years ago

Hi, is it possible to display the efforts in minutes? Currently, efforts are being displayed in seconds.

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