Sell app for Support

Unify sales and support.

Preview image of app
Preview image of app
Preview image of app

Dettagli app

Funziona con
Support
installazioni totali
2.000+
Autore
Zendesk
Versione
3.2
Prezzo (USD)
Free

Le app vengono installate direttamente nel tuo account

2 recensioni
Grzegorz Pogwizd
almost 4 years ago

Hi Robert and thanks for your great feedback. This is Greg here with Zendesk's team. I wanted to let you and others reading this know, that the suggestion you provided in your review has been taken into account and now the Support app in Sell shows all of the tickets from Support, despite of their status. So not only the open ones, but also past ones, that are already solved or closed. Again, thanks for your suggestion on improving our product, it helps a great deal!

Anonimo
over 5 years ago

The problem with this integration is that the Sales team (Sell) can only see the ticket while it is Open status. The support team (Zendesk Support) wants to close tickets as quickly as possible to improve their stats. With this integration it forces the Sell team to go back into Support - which they don't use for anything else - and close tickets, they are sales people - they don't do this, they forget. It would be much better if on the Sell side the sales person could see the Zendesk Support ticket associated with the "Contact Sell" event from support at all stages i.e. Open and Closed. Other than that - the integration is great.

Visualizzazione di 2 di 2 valutazioni

Commercializza la tua app nel marketplace

Scopri come lanciare la tua app sul mercato digitale