Harvestr

Build a state-of-the-art customer feedback loop between support and product teams.

Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
Preview image of app
Preview image of app
Preview image of app

Harvestr is a product management software that helps you leverage customer feedback and data from Zendesk to build customer-centric products.

Interested in giving Harvestr a try? Sign up for a free trial here.

This seamless integration between Zendesk and Harvestr helps you leverage tickets that contain valuable customer feedback to continuously improve your product according to your customers’ needs. Collaboration between support and product teams becomes effortless, making your customers happier with your product while decreasing workload for support agents.

Combining the power of Zendesk and Harvestr enables support and product teams to:

Build customer-centric products

With this integration, agents can escalate Zendesk tickets that contain valuable customer feedback to Harvestr, with a simple click. These tickets are then merged with all your other feedback channels (emails, CRM, Slack...), helping you identify the most important customer problems and the features you should focus on to improve your customer experience.

Give support agents visibility on the product roadmap

The Zendesk x Harvestr integration creates a direct two-way communication channel between support and product teams. After agents send a ticket to Harvestr, they get automatically updated about the evolution of this ticket in the product roadmap, without having to leave the Zendesk interface.

Close the loop with customers

In Harvestr, customers are automatically linked to the features they are interested in. When a feature is shipped, you can easily close the feedback loop with related customers and deliver an unforgettable product and service experience.

Dettagli app

Funziona con
Support
installazioni totali
25+
Autore
Harvestr
Versione
1.0
Prezzo (USD)
Free to install
Additional fees may apply
Some apps may require a purchase or subscription outside of Zendesk in order to function properly. See app description for full details.
See pricing details

Le app vengono installate direttamente nel tuo account

31 recensioni
Anonimo
about 4 years ago

Fantastic app. Feedback from our support team is no longer anecdotal, but data-driven, allowing for total confidence in making any necessary changes from customer feedback.

Florian Bardey
over 4 years ago

Definitely one of the best apps we have been using so far. Super helpful to escalate user feedback to our product team and get a real-time overview of customer problems to improve our products. Being able to close the feedback loop with our customers is also great.

Anonimo
over 4 years ago

The best app to manage customer feedback from Zendesk tickets

Permanently Deleted User
over 4 years ago

Harvestr helped us build a state-of-the art customer feedback loop to build better products and improve customer experience as a whole. It's also very easy to install and use within Zendesk!

Benjamin Karila
over 4 years ago

Great app to manage customer feedback at scale!

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