FlowEQ is the fastest way to turn your knowledge base into a guided interactive decision tree. It lets agents focus on the customer while completing tasks. Powerful integrations even allow flows to perform work in your other systems without your team ever leaving Zendesk.
It’s super easy. No code, you can use our pre-built steps to quickly build a flow, and deploy it for your agents to use. It’s a visual experience. Copy & paste, undo, etc.
FlowEQ is a Superapp that lives in the Zendesk ticket, allowing agents to continue contact with the customer and handle any kind of complex process, all without leaving the ticket.
Questions? Contact us at sales@floweq.com
Expand the capabilities of FlowEQ by seamlessly integrating with your team’s other services, including eCommerce platforms like Shopify and ShipStation, payment systems like Stripe and Recurly, and business platforms such as Salesforce, Slack, Jira, Google Sheets, Airtable, and many more.
Apps install directly into your account
FlowEQ is a wonderful tool, helping us guide our agents (at any stage, new or senior agents) through all sorts of ticket types with confidence. Having the ability to include processes for various situations in real-time is a time saver for agents and a relief knowing that as long as an agent follows a flow, the ticket will be handled properly. The FlowEQ team is absolutely wonderful to work with. They are always willing to chat or hop on a meeting to handle any questions I may have. They will help you build out flows so that they are top notch! They also enjoy working with their clients to listen to feedback on how to improve their product. Highly recommend FlowEQ!
FlowEQ has allowed us to drastically improve the new-hire on-boarding process by giving new agents access to step-by-step instructions while they continue to learn and adapt to their new role. We've also been able to make heavy use of FlowEQ during our seasonal events, giving temporary staff the ability to feel more comfortable with our processes while providing the best possible customer experience. Additionally, the Slack integration has allowed us to setup alerts when certain conditions are met, notifying the proper individuals in our organization of a potential problem much faster! We love FlowEQ!
FlowEQ has been incredibly helpful in saving me time throughout my workday. The integration into ZenDesk is seamless, both on the user end and the admin end when editing and creating flows.
FlowEQ has made such a difference in my day to day work. The amount of time it saves me is immeasurable and it allows me to be much more efficient with completing tasks. I really don't know what I would do without it.
FlowEQ has allowed me to automate processes, and I can use it to build infrastructure required for maximum efficiency on a day to day basis. I use FlowEQ every day, and could not imagine my day to day without the benefits of this applications user-friendly integration.
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