SwiftCX is truly transforming Customer Support with its AI-driven product. Not only it simplifies workflows, but it also empowers teams to focus on meaningful interactions that boost customer satisfaction. By enabling proactive support, SwiftCX has improved our efficiency and strengthened customer relationships. It’s a must-have solution that I highly recommend for any support team looking to level up their customer operations. SwiftCX is going to be your best friend!
SwiftCX is an awesome app built and supported by a great team! Our agents loved incorporating AI features in customer responses, and feel the app has made them more efficient. I personally love the reporting features and how invested/communicative the SwiftCX team is. 10/10 would recommend SwiftCX to a friend!
The SwiftCX team and their product has been nothing but amazing. If you are looking for an AI to kick start your customers experience, SwiftCX is the company you should choose. We had vetted other companies when deciding which AI would work best for our company and I am so glad our decision was to use SwiftCX. The response to our customers and the ability for our agents to use the tools at their fingertips has been amazing. We have seen a dramatic decrease in our response times to customers and our customer satisfaction scores have gone up. Our agents feel confident when responding to customers and now have the ability to truly understand the customers issues from a 360 degree view.
Thank you, Kylene! It has been such a great opportunity to work with you and your team to dial in our AI Copilot and AI Agent. And really wonderful to see all the progress!
The team at SwiftCX is revolutionizing the way customer-centric experiences are being built. They have a deep understanding of the needs and challenges faced by CX leaders in their daily operations and reporting. Their app provides flexibility to our team and agents, allowing them to focus on more meaningful work that enhances customer satisfaction and drives long-term growth. SwiftCX has helped turn my vision of fostering long-term loyalty through proactive customer service into a reality. Their solution is a game-changer for any support infrastructure.
Thank you, Leanna. We really appreciate your trust and confidence in what we have to offer. We look forward to continuing to help your team leverage AI to increased productivity and CSAT!
I've seen this through iterations from early on and it has improved over time due to the care and thoughtful development by the SwiftCX team. This is an indispensable tool for any support and customer facing org looking to provide a world class customer/client experience.
Thanks, Narin. We've appreciated your support throughout our journey. Your enthusiasm for what we are building and our overall vision is so validating. Thank you!
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