Customers push Zendesk tickets into a Salesforce Strongpoint Change Request.

Customers push Zendesk tickets into a NetSuite Strongpoint Change Request.

Create child tickets and get approvals from your agents or end-users

Detect and fix broken Triggers, Automations, Views, Macros and SLAs

See, measure and automate your software delivery value stream with ConnectALL

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Sandbox to live test {{ }} placeholders in tickets, triggers, macros

Simply choose which ticket fields to hide from agents

Enterprise No-Code Process Orchestration

Undo and redo live changes on a ticket form

AI-powered translation for Zendesk Guide Articles and Dynamic Content

Create and run ticket-based workflow processes inside Zendesk

Easily manage an unlimited number of schedules to create tickets automatically

Manage server-side access to Zendesk Support for all your agents

Timer workflows to manage SLAs, OLAs, deadlines and reminders

Set reminders on tickets and control them like tasks with deadlines

Single admin console for IT to manage Zendesk, Slack, G Suite, Dropbox and more

Custom survey forms that seamlessly integrate with tickets

Powerful approval workflow processes for your tickets

Attach calendar events to tickets and sync with Google or Microsoft

Allow agents to schedule any number of follow-up tickets

Pop-up notification feed for ticket events inside the agent interface

Checklists for tickets. Child-parent ticket workflows. Manage projects.

Live control of your agent ticket forms