Vai al contenuto principale

Employee self-service portal

Boost productivity, reduce operational costs, and enhance employee satisfaction with an AI-powered employee self-service portal.

Streamline employee service with an intuitive self-service portal

Ultimo aggiornamento September 17, 2024

Zendesk self-service tools use cutting-edge AI technology to streamline employee service operations, enhancing efficiency and boosting employee satisfaction. These tools are intuitive and customizable while being powerful enough to grow with your business and workforce.



Accelerate content creation and keep your knowledge center fresh with AI

Utilize generative AI to quickly create content for your employee service center. AI can expand bullet points into detailed articles, edit text for clarity, and adjust the tone to match your brand voice.

AI-powered Content Cues identify gaps based on common employee questions and flag underperforming articles for updates or archiving—ensuring your knowledge center remains current and relevant.

Deploy AI-powered bots in minutes

Zendesk AI agents are the next generation of AI-powered bots, designed to understand the nuances of employee service and resolve complex requests. Pre-trained on a vast array of employee service interactions and intents, these intelligent agents are ready to use from day one.

They integrate seamlessly with your knowledge base, using your existing content to deliver precise answers to employee queries. This frees up HR and IT resources, allowing them to concentrate on enhancing the overall employee experience.

A product image of Zendesk AI agents.

Deliver great service at scale with Zendesk AI agents.

Protect sensitive employee data with enterprise-grade privacy and security features

Experience peace of mind knowing your employee data is shielded by industry-leading security features. Zendesk prioritizes enterprise-grade privacy, ensuring your most valuable information remains protected.

Administrators can manage permissions across departments. And data locality enables admins to control how employee data is stored and shared across regions.

Advanced encryption keys keep sensitive information safe, and key data stays in fewer systems with AI that helps redact and delete that data when appropriate.

Enhance efficiency with user-friendly software for employees and service teams

Our intuitive portal seamlessly connects employees to the services they need. With AI-powered tools like generative search and semantic search, employees can quickly find answers. And when they need to contact support, they can easily submit service requests and check their status.

Zendesk also simplifies the creation and customization of a branded employee service center, requiring no technical expertise. With streamlined publishing and content update workflows, you can effortlessly maintain and expand your self-service offerings as your organization grows and employee needs evolve.

Explore the benefits of Zendesk for Employee Service.

Move at the speed of your business with a flexible platform

Zendesk offers 1,500+ integrations and applications.

Learn more about the Zendesk Sunshine platform.

As your organization evolves, your employee service center should, too. Zendesk features an open and adaptable platform that caters to your needs.

Implement low-to-pro-code customizations or customize them with plug-and-play HR tools in the Zendesk Marketplace, including Okta, LumApps, and more.

Meet employees on the channels where they already are

Your employee service portal shouldn’t be an island–it should seamlessly integrate with the rest of your employee service operations. Enhance support by offering assistance on employees’ preferred channels like Slack and Microsoft Teams and ensure that requests submitted through the portal are never missed by integrating them into the same workspace as all other service channels.

This holistic view allows internal service teams to reference key employee context and provide consistent, personalized support across all channels, improving efficiency and employee satisfaction.

Streamline your service operations

A product image of the Zendesk ticketing system.

See how companies use Zendesk for employee service and customer service.

Extend the value of Zendesk across your organization by unifying your customer service and employee service operations. Companies like Shopify, Vimeo, and One Medical, which have long used Zendesk to support their customers, are leveraging the same trusted tools to serve their employees.

This consolidation reduces your total cost of ownership and fosters a consistent service culture, ensuring exceptional experiences for everyone who interacts with your company.

Join more than 160,000 companies that chose Zendesk

Zendesk was voted the number one best software, customer service product, and mid-market product in 2023.

Seamless employee service starts with an exceptional self-service portal. See for yourself how other organizations empower employees, reduce support tickets, and increase employee satisfaction. Also, explore how the Zendesk self-service portal can unlock similar benefits for your company.

Virgin Pulse

Virgin Pulse used Zendesk to avoid a 25%–30% budget increase for its growing support volume.

“Why have we stayed with Zendesk for so long? Mainly because of the great collaboration with the Zendesk account teams and because the platform is so user-friendly for our agents. There is an option to customize just about everything to meet the specific needs of our business.”

—Ivana Suljetovic, senior frontline manager at Virgin Pulse

Tesco

Tesco used Zendesk to boost their employee self-service rate by 43%.

“We’re constantly striving to improve the experience our colleagues have when they need help with something, and Zendesk is a big part of that. Delivering a quality experience is very much a top priority.”

Adam Bruce, head of product—service desk, help & automation at Tesco

LATAM Airlines

LATAM Airlines achieved a 90% employee satisfaction rate with Zendesk.

“We knew that in order to deliver the best-in-class service for our passengers, we had to improve our employee engagement and satisfaction. We saw how our customer service team was working with Zendesk to become more efficient and improve the customer experience, and we decided to bring that magic to our internal employee operations.

—Monica Obando, senior HR manager at LATAM Airlines

Try a customizable, user-friendly employee service center solution

Zendesk streamlines employee self-service by integrating AI into every facet of the experience. From generative AI tools that help with knowledge base content creation to AI agents that independently resolve employee requests, Zendesk empowers you to create a robust employee service center—one that enhances productivity and allows you to scale without compromising service quality. It works out of the box, requires no team of developers, and is easily customizable to meet your employees' needs, saving you time and money on implementation.

Try Zendesk for free to see how it can help you deliver top-tier employee service while keeping operational costs low.

See what an employee self-service portal can do for you