Customers want service that is both fast and human. Those two ideas might seem at odds with each other, but achieving this is possible with a omnichannel support strategy that factors in the strengths and limitations of each channel, as well as how customers prefer to use them.
Ultimo aggiornamento September 21, 2021
(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…
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